Analyst, Content Management, Firehouse Subs

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. 

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

The Content Management Analyst – Restaurant Technology, is responsible for gathering and defining requirements for technology solutions for Firehouse Subs (FHS).

We are looking for a focused and detail-oriented candidate, excited to help us analyze, coordinate, and launch various menu, offer, or related technology initiatives across the FHS system.

Role & Responsibilities:

• Make changes to POS (Aloha by NCR) to include new menu items, promos and discount.
• Collaborate with cross-functional teams, including marketing, operations, digital, and engineering to align menu content with overall business objectives.
• Help oversee development, execution, and delivery of POS and digital content across all channels for new menu items and promotions.
• Work closely with our technology partners to ensure flawless execution and deployment across multiple channels such as Point of Sale (POS) and digital platforms.
• Spearhead the definition and meticulous testing of implementations while maintaining seamless communication, ensuring stakeholders and leadership are constantly informed.
• Collect, analyze, and interpret menu content data to identify trends, discrepancies, and opportunities for improvement.

Qualifications:

• Bachelor’s degree in business, Marketing, Technology, Operations Management, related field, or equivalent experience.
• Experience managing POS content and high-level understanding of restaurant systems and technology.
• Candidates with QSR experience will be prioritized.
• Experience in requirements gathering, solution building and project execution.
• Proficiency in data analysis tools and techniques to derive insights and provide meaningful reports to leadership for data-driven decisions.
•  Knowledge of user experience and interface principles to optimize menu content for better user interaction.
• Have current, working knowledge of the foodservice industry and current challenges.
• Have experience working with Restaurant Technology platforms such as POS (preferably Aloha), Labor Scheduling Tools, and Back of House.
• Experience delivering POS solutions to support restaurant operations is required.
• Have a relentless drive to innovate.
• Ability to manage requests, prioritizing tasks, and meeting deadlines in a dynamic environment.
• Always operate with a sense of urgency
• Have excellent written and verbal communication.
• Detail-orientated and hands-on

#FirehouseSubs

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.