Senior Director Affordable Housing

Description

WHO WE ARE

Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in-need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.

WHAT MAKES VOA SPECIAL?

VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

** The Affordable Housing Senior Director oversees and manages a portfolio of affordable housing properties and embraces the supportive housing mission of Volunteers of America Colorado (“VOAC”). This position is responsible for the oversight and management of affordable housing and services and for creating a housing management team that will distinguish itself by fulfilling the mission of Volunteers of America in the delivery of outstanding resident satisfaction and excellent financial performance.

Essential Duties and Responsibilities

• Works with VP Affordable Housing, the Greater Management Team, (participating in various roles as a GMT member) and other Directors to establish and accomplish goals and objectives of the agency’s strategic plan.
• Recruit, hire, train and lead a team of on-site property management personnel for each property in the assigned portfolio. Train, coach, manage and evaluate direct reports.
• Manages a portion of 1,300+ units and over $120 million in property valuation successfully by property type via financing and regulatory agreements while following best practices in each of the following areas:
• Review and analyze the economics and demographics for each metropolitan area
• Ensure excellence in implementation of sound property financial management including budgets, monthly financial statements, balance sheet and cash flow.
• Oversee and collaborate with the Director of Maintenance to implement a Property Physical Assets, Issues and LONG-TERM Repair /Replacement Plan.
• Direct, enhance, promote, and design best-practices regarding customer service standards for VOA Colorado and the delivery and accountability of training to staff. Champion client satisfaction as one of the highest priorities, at each property.
• Upholds and ensures employee and property compliance with policies and procedures along with applicable laws and regulations.
• Enhances and supports relationships with all VOAC departments.
• Management and maintenance of accurate property financials within portfolio.
• Responsible for strong and healthy financials for each portfolio property.
• Advocacy of and collaboration with Social Services programs located at each site within portfolio.
• Direct successful vendor contract negotiations for special projects and administrative requirements.
• Implements and assigns staff to oversee a department wide training program to enhance staff knowledge and viability.
• Represent and present the VOAC Affordable Housing department to partners, the public and the VOAC Board.
• Supports and advocates for all VOAC programs.
• Collaborates with VP and works to assist in design and implementation of a strategic plan for VOAC Affordable Housing.
• Become an effective spokesperson for VOAC and for VOAC’s Affordable Housing mission.
• Be a strong team player in Affordable Housing and for VOAC overall by incorporating the HHS virtues as articulated below.
• Promote staff retention via communication, feedback, engagement, empowerment, bonuses and other activities.
• Works in conjunction with owners, development to identify opportunities for affordable housing in the Colorado Region.
• Any other duties as assigned.

OUTCOMES

· Occupancy should consistently be at 95% within the first year of hire

· Reduced Delinquencies based on property and property type

· Compliance with CHFA, HUD, syndicators, HOME, CDBG

· Turn rate of industry standards of 7 days

· HOTMA ready for 2025

Supervisory Responsibilities

· Associate Directors

· Property Manag