Transcon Agent (Night Operations)

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

www.expeditors.com

Job Description

Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture. 

KEY RESPONSIBILITIES:

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage 
• Professionally represent Expeditors to our customers, service providers, and government agencies

Billing & Accounting

• Review files and complete billing with accuracy and timeliness
• Review invoices and send charges
• Manage destination charges and special billing procedures (e.g., White Glove)
• Post financial transactions promptly
• Monitor accounting and billing reports
• Ensure files are settled and closed out properly
• Maintain clean, auditable financial records

Financial Control & Compliance

• Ensure billing meets internal billing standards and KPIs
• Support audit readiness through proper documentation and accuracy
• Monitor service provider billing sheets
• Escalate billing discrepancies and exceptions

EXPECTATIONS:

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency, be willing to help by offering solutions

***5:00pm to 02:00am***

Monday to Friday

Qualifications

• Fully proficient with various software applications (mainframe systems) 
• 10-key by touch 
• Displayed ability to work independently with minimal supervision 
• Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement 
• Functions efficiently in a high stress environment 
• Willing to work overtime 
• An intimate understanding of Export Compliance  
• Certifications including: Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation 

Reporting Structure: 

• Transcon Lead Agent, Transcon Supervisor, Transcon Manger 

Additional Information

Expected Hourly Range: $22.00 – $33.00 

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employ