Production Coordinator

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

 

At Airtron, an NRG owned company, we’re more than just a heating and air conditioning installer and service provider. We’re a family of hard-working and dedicated technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives and more. We invite you to join us and experience the rewards of bringing a smile to our customers’ faces every day.

Job Summary:

 

The Production Coordinator will provide administrative and general business support to the Production and/or Installation team and builders handling a variety of functions to ensure that all operational and builder residential new construction needs are met.

 

Essential Duties/Responsibilities*:

 

• Works closely with the Production Manager and field employees to ensure that all builder and job needs are met.
• Partners closely with production management to assign and schedule field employees for installations.
• Coordinates scheduling with builders to ensure on time installations.
• Dispatches, monitors and follows up on the progress of field employees in completing scheduled work.
• Manages data entry including notations and verification of timekeeping for field employees.
• Utilizes emails, text messages and other communicative tools to help efficiently route manpower and other resources throughout the days.
• Partners to effectively and fully resolve any issues or conflicts with scheduling or production.
• Makes outbound customer phone calls which typically includes following up on permits and inspections as well as rescheduling services for customers.
• Makes outbound courtesy calling to builders. 
• Builds rapport and fosters long-term relationships with builders and other stakeholders.
• Follows all company policies and procedures, including but not limited to safety. 
• Other duties as assigned

 

* Duties may vary by location.

 

Minimum Requirements:

 

• High School Diploma or GED
• 3-5 years of experience working in an office setting and with at least 20% of your daily duties being on the phone with customers.
• General computer competency is required, including a minimum of 1-year experience Microsoft Excel, Word, and Outlook
• Must be able to communicate in English effectively, both verbally and in writing
• Ability to work overtime with little notice; weekends hours may occasionally be required

 

Preferred Qualifications:

 

• Experience in HVAC or construction setting.

 

Additional Knowledge, Skills and Abilities:

 

• Customer service mindset
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Able to work in a fast-paced environment
• Strong organizational skills, attention to detail and the ability to multi-task
• Willingness to learn and be a part of a team
• Positive attitude and a team player