Administrative Support Analyst

Company Summary

Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Arlo Solutions team and the consultants working in partnership with our customers. Our mission is to understand and meet the needs of both our customers and consultants by delivering quality, value-added solutions. Our solutions are designed and managed to not only reduce costs, but to improve business processes, accelerate response time, improve services to end-users, and give our customers a competitive edge, now and into the future. 

Position Overview

Arlo is in search of an Administrative Support Analyst to support the Department of Defense (DOD) Office of Small Business Programs (OSBP) in planning and executing OSBP hosted events. OSBP plans to host approximately three large and potentially a few smaller events, both in-person and virtually, per year that are intended to (1) provide educational opportunities to Government and industry professionals, and (2) help improve small business practices at all levels within the DOD acquisition community.  

Work Location  

Remote with travel to six events per year located across the US.   

Job Responsibilities and/or Success Factors   

Program Management

• Develop and distribute weekly and monthly status reports detailing work activities, accomplishments, issue identification and issue resolution.
• Attend planning meetings.
• Prepare and distribute meeting minutes.
• Maintain list of action items and statuses
• Coordinate on-site planning meetings and site visits for events.
• Prepare and adhere to a Quality Control Plan (QCP) that includes a self-inspection plan, an internal staffing plan, and an outline of the procedures that will be used to maintain quality, timeliness, responsiveness, customer satisfaction.

Event Management

• Venue Liaison - Manage meeting space and hotel room blocks.
• Speaker Liaison – Serve as meeting concierge for speakers, request and compile speaker’s presentations, biographies, logos, and pictures.

Vendor Management: Procure the services for professional providers in the following areas:

• Audio/Visual – Provide A/V and presentation support services that encompass the design, installation, operations, and maintenance capability for all event activities.
• IT Services – determine end-user host and event attendee requirements and provide IT, telecommunications, mobile applications, and social media support services for all approved events attendees.
• Photography and Videography - professional photographer and videographer with expertise in event and award photos
• Customer Support– Provide a dedicated toll-free telephone number and email address to address any customer concerns.
• Event Day-of Coordination: provide administrative and supplementary support to the Sr. Events Manager during conferences on site on an as-needed basis.

Education and Minimum Qualifications  

• Bachelor’s degree in business administration, communications, or related field. 
• Minimum of 3 years of experience in program management and/or event management. 
• Proven track record of successfully managing and executing small and large events. 

Preferred Qualifications

• Project Management Professional (PMP) certification
• Experience with Monday.com, and/or Microsoft Office products
• Experience with Cvent or equivalent event management platform
• Experience with prior DoD program offices

AAP Statement

We are proud to be an Affirmative Action and Equal Opportunity Employer and as such, we evaluate qualified candidates in full consideration without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, disability status, protected veteran status, and any other protected status.