Customer Order Management Senior Specialists #IN1172

Apply knowledge of supply chain operations to act as a customer’s single point of contact to resolve order processing, scheduling, and shipping queries. Responsible for the end-to-end order life cycle for assigned customer accounts to ensure timely order fulfilment. Perform order management tasks for a specific set of customers and accounts. Responsible for the entire order life cycle, including order entry, modification, invoicing, credits/debits, logistics, and documentation. Provide consultative and order life cycle support and information to customers, including lead time, availability, policy, and minor technical support. Use experience with Cross Functional Project Management tools and techniques to liaise with internal production, planning, and materials teams to ensure prompt, accurate, and timely order processing, including the achievement of financial targets. Utilize analytical tools including Power BI and Power Query to create data models and perform analyses. Communicate with staff from other functional areas, including sales, warehouse, and logistics to confirm the status of orders and resolve customer queries. Analyze customer data and prepare reports for customer portfolio using OBIEE (Oracle Business Intelligence Enterprise Edition). Demonstrate the phases of the end-to-end order life cycle, terminology, and functional collaboration that enable fulfillment of customer orders, describing how the order life cycle and customer support are interconnected to ensure an overall positive customer experience. Facilitate demand control meetings to drive decision making on forecast consumption, including customer order prioritization and management of demand control analytics. Act as the single point-of-contact to the customer for order inquiries and escalations, managing escalations to closure. Demonstrate customer support excellence in all communications and interactions. Support customer order management department goals and initiatives in order to become a more proactive, customer-centric organization. Develop, document, and enhance administrative practices as they pertain to customer communication and order processes. Develop ideas and proactive communications related to processes, policies, and best practices for their assigned customer base. Support customer visits and participate in continuous improvement projects. Ensure alignment of initiatives and on-going dialogue with multiple key stakeholders, balancing their needs.

Positions require a Master’s degree in Supply Chain or Operations Management, Logistics, Marketing or related field and 2 years of experience as a Customer Support, Customer Service Administrator or Representative, Supply Chain Planner or Specialist, or related position. Alternatively, the employer will accept a Bachelor’s degree in Supply Chain or Operations Management, Logistics, Marketing or related field and 5 years of experience as a Customer Support, Customer Service Administrator or Representative, Supply Chain Planner or Specialist, or related position. Experience to include: Manage supply chain operations; Order life cycle management; Cross Functional Project Management tools and techniques; Analytical tools including Power BI and Power Query; OBIEE (Oracle Business Intelligence Enterprise Edition); Customer order prioritization and demand control analytics; Customer order management initiatives; Balance Stakeholders.

Start Date of Posting: 05/29/25

End Date of Posting:  06/13/25

Position:                     On-site

Location:                    Columbus, IN

*Annual USD Salary Minimum – Maximum $108,534 - $112,200

 

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.