This position serves as a Lead and provides support for patient medical billing and collection activities in assigned area(s). Assigned areas may consist of, but may not be limited to; billing, payment posting, collections, payer claims research, customer service, accounts receivable, etc. Assists leadership with education, training and escalation/questions from assigned team.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Join Logan Health’s award-winning team in beautiful Kalispell, Montana!

Location: Logan Health – Kalispell, Montana

Shift: Variable Shift | Full-Time – 40 Hours

At Logan Health, we're more than just a healthcare provider—we're a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place you’ll be proud to call home.

Join Logan Health as a Lead Patient Accounting Specialist, where you’ll play a key role supporting patient medical billing and collection activities while serving as a resource and mentor to your team. In this role, you’ll assist with training, process support, and serve as a first point of escalation for questions or concerns related to assigned patient accounting functions. If you’re a problem-solver with a strong background in medical billing and revenue cycle operations, we’d love to hear from you.

What You’ll Do:

• Serve as a resource and first-line escalation for team members in assigned patient accounting functions such as billing, payment posting, collections, claims research, customer service, and accounts receivable.

• Act as a liaison between patients, providers, payers, vendors, and internal departments.

• Identify and report payer issues and payment discrepancies.

• Assist in training and onboarding new and existing team members to support productivity, quality, and compliance standards.

• Support leadership with special projects, communication, and continuous improvement efforts.

• Analyze account data to support timely claim resolution and payment posting; escalate unresolved issues as appropriate.

• Post payments and adjustments according to payer guidelines, fee schedules, and internal policies.

• Accurately document account activity and communication in the billing system.

• Review and maintain account information to ensure accuracy within billing systems.

• Interpret explanation of benefits (EOBs) and resolve discrepancies.

• Provide excellent customer service to internal and external stakeholders.

• Support scheduling, training coordination, compliance efforts, and hiring processes as needed.

• Perform additional duties as assigned by leadership.

Basic Qualifications:

• One (1) of the following:

  • 2+ years of experience with claims, billing, and/or collections.

  • 3+ years of experience in a business office setting.

  • Associate's degree in a related field.

  • Or an equivalent combination of education and experience.

• Previous experience in a hospital or medical office setting.

• Demonstrated knowledge of claim resolution processes and payer regulations.

• Strong problem-solving, analytical, and investigational skills.

• Ability to effectively train, mentor, and share knowledge with others.

• Ability to maintain confidentiality and comply with HIPAA regulations.

• Excellent organizational skills, attention to detail, and ability to prioritize tasks.

• Strong verbal, written, and interpersonal communication skills.

• Proficient with Microsoft Office Suite and ability to learn new software as needed.

Preferred Qualifications:

• Proficiency with Microsoft Excel and/or revenue cycle software.

• Experience working with Meditech or other healthcare billing systems.

• Previous experience coordinating work schedules or leading small teams.

• Demonstrated ability t