Automotive Service Advisor - Dodge

Description

Job Type: Full-Time
Location: Puyallup, WA
Reports to: Service Manager
Salary: $60,000 - $140,000/year (including commissions)

Additional Compensation:

• 4.75% of RO (repair order) parts and labor sales (less discounts and sublet) for CSI below zone.
• 5.25% of RO parts and labor sales (less discounts and sublet) for CSI above zone.
• 5.5% of RO parts and labor sales (less discounts and sublet) for CSI in the top 10% of the zone.

Larson Jeep, Chrysler, Dodge Ram in Puyallup is growing, and we are looking for motivated Service Advisor to join our dynamic service department. As part of the Larson Chrysler, Jeep, Dodge, Ram Family, we pride ourselves on offering competitive pay, flexible hours, excellent benefits, and opportunities for career growth.

The Ideal Candidate

The ideal candidate will excel at identifying necessary services and repair work by working closely with customers to understand their vehicle’s performance issues. We’re looking for someone who is:

• An exceptional listener with outstanding customer service skills.
• Energetic, professional, and detail oriented.
• Comfortable with technology, multitasking, and learning new processes.

Whether you’re an Express Advisor or Independent Shop Advisor seeking a rewarding dealership career or aiming to grow into a management role, this is a fantastic opportunity for professional development.

Essential Duties and Responsibilities

• Customer Engagement:
  • Schedule service appointments.
  • Collect and document customer and vehicle information prior to arrival.
  • Write up customer-reported vehicle issues accurately and clearly on repair orders.
  • Communicate and recommend additional services or repairs as needed.
• Estimates and Updates:
  • Provide accurate cost estimates using the Service Price Guide for labor and parts.
  • Keep customers informed of vehicle status and technician recommendations.
  • Explain completed work and associated charges to customers.
• Process Management:
  • Handle inquiries about appointments and ongoing work.
  • Inspect vehicles for bodywork, inform customers, and provide estimates.
  • Track and follow up on special order parts and notify customers when available.
  • Submit documentation for extended warranty company payments.
• Customer Satisfaction:
  • Maintain high standards of customer satisfaction.

What We Offer:

• Strong customer base and a professional team of journey-level technicians.
• Extensive initial and ongoing training support.
• A compensation package designed to reward excellence.
• Opportunities for career advancement, including potential promotion to Service Drive Manager.
• A team-oriented work environment committed to world-class customer service.

Larson Automotive Benefits: 

Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment. We offer 4 plans to help employees access the best plan that fits their budget and needs.  One plan is zero cost to the employee. We also have a company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees. Employees must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits. 

In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few. 

Larson Automotive Group also provides an Employee Assistance Program. This is a specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party.  

Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21. The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years. The c