Technical Writer

Goodwill of Colorado

    Job Description

Applications due by: 6/26/26

Pay Range DOE: $60,000 to $75,000

Work Schedule: Monday - Friday 8:00 AM-5:00PM (Chance of overtime)

JOB SUMMARY:

We are seeking a talented Technical Writer to join our team and develop clear, high-quality documentation for our electronic signage products. This role involves translating complex technical details related to our digital signage hardware and software into user-friendly materials for installers, end users, and service technicians.

In this position, you will work closely with engineers, product managers, and support teams to create a range of resources, including user manuals, wiring diagrams, installation guides, software documentation, and maintenance instructions. Your work will play a key role in ensuring a seamless and positive experience for our customers.

 

ESSENTIAL FUNCTIONS:

• User guides for digital signage control software and interfaces
• Maintenance and troubleshooting guides
• Product specifications and safety instructions
• Collaborate with hardware engineers, software developers, and support teams to gather technical details.
• Translate technical jargon into clear, understandable content for non-technical users.
• Create visual aids (wiring diagrams, schematics, callouts, etc.) to enhance documentation.
• Maintain document version control and update documentation in line with product updates or new releases.
• Ensure all documentation complies with industry standards and safety regulations (UL, CE, FCC, etc.).
• Assist in the creation of training materials and internal knowledge base articles.

 

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education:

• Bachelor's degree in Technical Communication, Engineering, English, or a related field.
• 2+ years of experience in technical writing, preferably in a manufacturing or electronics environment.
• Experience documenting hardware and software products.
• Proficiency in tools such as Adobe InDesign, Illustrator, Microsoft Word and FrameMaker.
• Comfortable working with diagrams, schematics, and basic electrical terminology.
• Familiarity with embedded systems or digital display technology is a strong plus.
• Excellent attention to detail, organization, and time management.

 

Experience:

• Experience working with electronic signage, AV systems, or similar technologies.
• Knowledge of digital signage CMS (Content Management Systems) or embedded device interfaces.
• Ability to read technical drawings and electrical schematics.
• Experience using CAD or graphic tools to annotate technical illustrations.
• Understanding of safety standards relevant to electrical products.

 

Other:

• Competitive compensation, including performance-based incentives
• Comprehensive benefits package covering health, dental, vision, and a 401(k) plan
• Flexible scheduling with options for hybrid or remote work
• A collaborative, hands-on environment that encourages innovation

 

Physical Requirements

Attachment to Job Description

 

Job Title: 1101 – GSS, Professionals Dept Number: