Senior Services Renewal Representative V - (Remote US)

This Customer Success Services  (CSS) North America Renewals Sales team is responsible for renewing contracts for specific Oracle products/support for small, midsized to large enterprise customers for regions all over North America. Apart from contract renewals, the team is also responsible for retaining and growing the contract base by upselling.

Senior Renewal Sales Representative V will primarily be responsible for ensuring the target CSS renewal rate for existing small/medium-sized to large strategic customers in their assigned territory.

Sales Reps ensure that all renewals are completed prior to expiration, passing leads up to the CSS Field Sales Channel for additional service opportunities, and closing the loop for all customer interactions by providing education on the CSS portfolio and infrastructure.

Not limited to, but preferred US locations:

• California: Pleasanton,Redwood City, Rocklin, San Francisco
• Texas: San Antonio, Houston

 

Career Level - IC5

- Manages contract renewal process for a defined territory
- Retains customers and grows contracts by Upselling
- Educates customers on e-business practices and any associated contractual implications;
- Ensures timely support renewals for assigned territory (from existing small/medium-sized to large to strategic customers);
- Provides management with performance feedback;
- First-line management contact for customer escalations;
- Serves as a resource to other organizations for process and policy questions;
- Troubleshoots problems and escalates as necessary;
- Assists in key indicator reporting and trend analysis;
- Ensures customer awareness and understanding of the applicable elements of the CSS Support portfolio;
- Manages exceptions for customers with issues that may delay or inhibit renewals;

Qualifications:
- 10+ years experience in account management or related areas, services sales
- Excellent communication and contract negotiation skills with a customer service focus
- Consultative sales 
- Can exercise judgment, initiative, and discretion when providing solutions to customers
- Strong analytical skills
- SLED or Federal experience, a plus
- Excellent research and problem-solving skills
- Effectively manages time and priorities to meet service requirements
- Able to apply knowledge and make decisions with minimal direction from management
- Projects a positive, professional image
- Takes initiative; and uses all available resources
- Demonstrates ability to meet deadlines
- Demonstrates ability to suggest and implement continual improvements
- Demonstrates ability to work in collaboration with others to achieve goals
- Proficient in Excel

Location: This is a remote role and you can be based anywhere in the US with domestic travel up to 25% as needed. 

Ideal locations are: 
San Antonio, TX
Houston, TX
San Francisco, CA
Pleasanton, CA
Redwood Shores, CA 

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $37.88 to $60.63 per hour; from $78,800 to $126,100 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are n