Mystery Shopper

We are seeking mystery shoppers to perform market research for our pediatric dental practices in the greater Sacramento area, the Bay Area, and the Central Valley. The mystery shoppers will be 1099 Independent Contractors and provide services on an intermittent basis as needed by the organization.  The assignment will focus on collecting, and providing back to the organization, market research focusing on the patient booking and introductory front office experience. The mystery shoppers will evaluate the quality of the services provided, the interactions with the team member and the experience provided to the patients and their families. 

Job Description:

Job Title: Remote Mystery Shopper (1099 Independent Contractor, Part-Time)

Location: Remote (Work from anywhere)

Type: 1099 Independent Contractor (Part-Time, Flexible Hours)

Compensation: $25 - $100 per assignment

The mystery shopper will pose as a parent of potential patient, calling and/or visiting the assigned practice to evaluate the quality of service, patient interaction, and overall experience from the perspective of a parent or guardian scheduling and bringing their child for an appointment. In general, the mystery shopper will assess factors like staff demeanor, explanation of procedures, comfort level with young patients, and cleanliness of the facility.

Responsibilities:

• Gather data on how well the dental practice caters to children, identifying areas for improvement in patient care and communication with young patients and their parents.