Engineer, Customer Quality

Job Description

Danfoss Climate Solutions (Refrigeration & Air-Conditioning) is looking for a Customer Quality Engineer who is passionate, fact based and motivated by applying technical skills into quality methodologies to ensure high quality standards towards our customers.

 

If you are eager to be part of a dynamic and fast-paced workday with contacts across the entire organization as well as external stakeholders, then you might be the candidate we are looking for. You will become part of a team consisting of 10 skilled and committed colleagues, where you will be actively building quality by spreading the right mindset to the stakeholders across the organization and contributing to the yearly improvement plan definition and execution.

 

This position is based in Grodzisk Mazowiecki, Poland.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following. 

•    Leader of 8D reports towards customers to secure proper lead time and high quality level in response to claims, investigations, corrective actions implementation
•    Leader of cross-functional team in regards to proper execution of 8D methodology, originating from customer complaints
•    Driver of factory QRQC, ensuring right functions are involved depending on the failure symptoms
•    Act as Quality Coordinator role within quality related IT systems (IQOS, Salesforce)
•    Coordinate necessary containment actions to minimize negative impact to the customer
•    Work closely and proactively with frontend functions to understand product usage in their application and contribute to improved customer product satisfaction. Support Local Inspection Centers to ensure a valid and fast response to customers
•    Initiate Quality Red Alerts on the production, originating from customer complaints; trainings to BCW
•    Maintain customer quality related data to share the status with the Management
•    Coordinate customer PPAPs

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

•    Demonstrable experience in a similar role (automotive experience is an advantage)
•    Bachelor Degree in Engineering (mechanical engineering preferable)
•    Root Cause problem solving/ 8D methodology/ common quality core tools/ statistical knowledge
•    Knowledge of relevant quality standards: ISO 9001, IATF 16949
•    Strong communication and interpersonal skills, team player mindset
•    High degree of proactivity, thinking out of the box and questioning status quo – mindset
•    Fluent knowledge of English and Polish

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Flexible working hours
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work envi