Territory Customer Performance Manager (Automotive Refinish)

Territory Customer Performance Manager (Automotive Refinish)

Job #: 2026-18136

Location: Remote (Florida)

Industry: Paint Coatings (Automotive)

Salary: Depends upon Experience

Schedule: 1st Shift (Days)

Travel: Up to 75% (Company Car, Laptop and Mobile Phone are provided)

Education: Bachelor’s Degree Preferred

Background: Must be able to pass a Background Check and Drug Test. Must have clean Driving Record

Important: Bi-Lingual in Spanish is a HUGE PLUS!!

Axalta Coating Systems (Company Website Link)

Overview:

The Performance Manager maintains strong customer satisfaction and retention of Axalta’s customers within a territory.  Working with a high sense of urgency, the Performance Manager demonstrates ownership and accountability to foster the customer’s long-term success by ensuring that all elements of the agreement are delivered. 

This is a remote based role in Florida and requires the ability to travel  up to 75%.

Key Responsibilities: 

·       Acts as primary point of contact for identified customers and builds strong, collaborative relationships.

·       Provides high-level of dedicated customer support with frequent face-to-face visits.

·       Performs shop audits to ensure that Axalta’s equipment is in good working condition, Axalta products are used correctly, and standard operating procedures (SOP’s) are in compliance.

·       Analyzes cost and productivity key performance indicators (KPIs) and reviews data with customer management.

·       Manages budget for each center and ensures monthly costs are within allotted parameters.

·       Works closely with the servicing distribution partner (jobber) to ensure proper support and inventory levels are maintained.

·       Identifies and advises on process improvements to alleviate roadblocks facing the customer

·       Maintains an organized communication approach with a regular call schedule and clearly documents customer interactions in SalesForce (SFDC) and follows-up on issues in a timely manner.

·       Uses technology (SharePoint, Salesforce, Office365, etc.) to further individual productivity and enhance communication with team and customers                       

·       Involves local Axalta teams and engages the appropriate resources for additional support when necessary 

Job Requirements: 

An experienced sales professional with Automotive Refinish background and a strong track of successful customer support.   

·       Minimum of 3-5 years of Automotive Refinish industry experience

·       Bachelor’s degree preferred but not required

·       Strong knowledge of repair shop operations as well as distribution fundamentals

·       Working knowledge of Axalta’s core (APL) product lines 

·       Strong technical aptitude and problem solving

·       Presents oneself in professional manner to all levels of the customer and internally

·       Disciplined and able to perform effectively in unstructured and autonomous conditions

·       Ability to embrace the culture of both the customer and Axalta

·       Demonstrated effective written and oral communication skills including the ability to write call reports and follow-up/visit summary letters.

·       Competent Office365 skills (Word, Excel, PowerPoint) to create reports, presentations, pivot tables, etc. to provide data-driven recommendations

·       Must be willing and able to travel up to 75% of the time

·       Valid Driver’s License required

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer techno