Partner Store Market Manager

A Partner Store Market Manager is responsible for creating and driving a strategy to increase the overall annual growth of unit sales within a portfolio of retail stores for a territory. This is accomplished by first partnering with territory and regional managers to build out tactics that will drive a sales culture within a store. Partner Store Market Manager analyze and identify trends in performance metrics reports (e.g., previous sales) and customer feedback to help formulate sales optimization strategy across a portfolio of stores. These data are used to influence, coach, and educate Partner Store Consultant and retail staff on sales techniques and product knowledge (e.g., One Drive, Windows, MS Office, cloud storage, etc.). 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.   

Responsibilities

People Management

Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Model - Live our culture; Embody our values; Practice our leadership principles.
Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
 

Adapt Communication and Goals

Manages shifting priorities and goals based on fluctuating performance results across more complex stores, and a larger amount of Consultants, Channel Managers, and Category Managers Operations Managers. Communicates across various career levels of retail partner positions (e.g., Territory Managers, Senior Director, sales staff).
 

Coaching and Training

Develops and facilitates continuous training to Microsoft Consultants and the retail partner's staff regarding product knowledge, the Microsoft Brand, competitor analysis, and sales techniques. Provides feedback based on financial, operations, and customer experience performance. Coaches side by side and role plays to evaluate and instill behaviors (e.g., prescribed sales techniques, technical knowledge, or product knowledge) within a large number of retail sales staff.

Collaborate

Networks and partners with a range of the retail partner's leaders to gain buy in (e.g., Microsoft Field Leaders to align the strategy and product knowledge, Microsoft Consultant to drive execution of unit growth goals across all categories). Participates in virtual teams with Microsoft corporate by creating and delivering on project execution (e.g., on boarding, diversity and inclusion) to increase performance and effectiveness for a large amount of staff.
 

Consult

Advises and influences the retail partner leadership (e.g., Senior Director, District Manager, General Manager, Supervisors) regarding all facets of the Microsoft business demonstrating return on investment (ROI). Drives change management execution. Provides feedback from visit and recaps to complex retail store partners, Microsoft Regional Managers, and Consultants. Identifies talent at the retail partner's request.
 

Customer Focus

Models customer experience excellence to complex retail partner store staff. Provides coaching to retail partner's sales staff to improve the customer experience and increase customer loyalty. Increases the customer relationship management. Responds timely to retail partner requests.
 

Data Analysis

Gathers, integrates, and evaluates Microsoft and retail partner's key performance indicator (KPI) scorecard reports of financial, operations, and market share. Identifies trends within the data. Uses the data to identify behavioral focus and implement key strategies in complex stores.
 

Drive Results

Ensures goals are cascaded to the retail partner's leadership in complex stores and those views are implemented in the account strategy. Operationalizes strategies aligned with retail partner's vision; identifies and creates plans to remove obstacles, influences and educates internal and external staff, and holds staff accountable by monitoring behaviors and sales data. Creates a sales culture within the retail partner to foster better customer service and year-over-year growth.
 

Influence Partner

Conveys strategies to a large number of consultants and retail partners to better evangelize Microsof