Technical Account Management (TAM) Lead - Product Team

TL;DR

Fast-growing measurement company looking for a Technical Account Management Lead with 3-5 years of experience in Ad Operations, Trafficking, or Integrations at an Agency, Publisher, or Ad Tech platform.

Who we are

Adelaide is the leader in one of the fastest-growing areas of digital advertising: attention metrics. 

Since 2020, we’ve been a trusted measurement partner for 40% of Fortune 50 companies. They rely on our metric, AU, to maximize the effectiveness of media spend. AU is “the attention economy's most widely recognized metric,” according to Adweek, and we swept the measurement category in the 2024 Adexchanger awards.

Our business is growing rapidly—we’ve doubled revenue in just 18 months and grew our team by 45% last year. Earlier this year, in partnership with The New York Times, we launched Adelaide for Publishers, the next step in our vision to create a more fair and equitable marketplace for media.

Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb.

While we have an office in NYC, we’re very remote-friendly and support flexible work arrangements. 

How we operate

We are a team of action-oriented doers; management rolls up their sleeves to contribute daily. Our culture is rooted in curiosity and loosely held but rigorously vetted opinions; everyone is encouraged to contribute to planning and strategy.

Position Overview

This position reports to the Sr Director of Product & Client Success; this is a critical position to lead the Technical Account Management team, which is directly responsible for enabling Adelaide measurement across buy- and sell-side clients.

We’re seeking a candidate with 3-5 years of experience in Ad Operations, Trafficking, or Integrations at an Agency, Publisher, or Ad Tech platform.

In this role, you will be joining the product team to lead the Technical Account Management group. You’ll be responsible for the Technical Account Management team and for attention measurement setup and maintenance throughout the campaign life-cycle, across all campaigns. There is currently a team of 5 Technical Account Managers across the US and in the UK, who are each responsible for managing campaign setup and maintenance across specified accounts. Day-to-day activities will range from walking clients through campaign tagging, to generating Adelaide trackers for buy- or sell-side clients, to troubleshooting tracker implementation, and most critically to helping manage and support the TAM team to excel at their roles.

This hybrid role is based in our New York office and requires 1-2 days per week on-site, with flexibility for remote work on other days.

What you'll learn

An important part of our culture is continuing education and the sharing of ideas. We offer: 

• A large network of investors and advisors for you to access that will help your team succeed
• Mentorship from executives with decades of experience in adtech and media
• Regular internal knowledge-sharing sessions
• Education budget to accelerate your team’s development

Specifically, in this role, you will learn:

• Become an expert in attention and media quality measurement from both a general and technical perspective
• How to integrate and apply measurement technologies across different publishers and ad platforms working across media channels and buying types
• The inner workings of digital media and the incentives that drive the industry.
• How to manage and grow a team that is mission-critical in ensuring the success of our measurement data and campaign operations.

Core Responsibilities

• Leading the Technical Account Management team, which handles all Ad Operations and trafficking for Adelaide measurement campaigns, while maintaining direct oversight and handling of key strategic accounts.
• The day-to-day responsibilities will range from campaign set up calls with clients, to generating tags and trackers, to ensuring measurement fidelity and troubleshooti