Field Service Engineer III (Austin, TX)

Company Overview

Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.  

At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love.

Position Overview 

The Field Service Engineer III (FSE III) is responsible for comprehensive support of the Tablo Dialysis System, in addition to performing installations, preventive maintenance, and repairs. Reporting to the Manager, Field Service, this role requires advanced technical proficiency and a strong understanding of Tablo system performance to support escalations and drive service quality.

The FSE III has completed a minimum of one year of independent fieldwork supporting the Tablo Dialysis System and is considered a subject matter expert (SME) on the product in the most challenging technical situations.

As a key representative of Outset in the field, the FSE III works closely with clinical staff and patients, delivering responsive and professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions. This role maintains close working relationships with R&D and understands how to engage the appropriate resources for service escalations. The FSE III may also contribute to special projects and the development of training and service materials. They support Marketing and Sales for seminars, trade shows, and product demonstrations as needed.

This position involves travel within the United States, including overnight stays, up to 50% of the time

Essential Job Functions and Responsibilities 

• Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes.
• Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications.
• Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage.
• Serve as a trusted technical subject matter expert (SME) on the Tablo product in the most complex technical scenarios, acting as a point of contact for other FSEs on complex repairs that exceed standard resolution times.
• Provide mentorship and guidance for other FSEs
• Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system.
• Complete all field service and expense reports according to functional standards.
• Support Marketing and Sales for seminars, trade shows, or demonstrations as required.
• Provide detailed feedback to R&D regarding performance, serviceability, and customer comments.
• Manage and maintain company assets required to perform all necessary job functions.
• All other duties as assigned.

Required Qualifications 

• At least 1 year of independent experience working on the Tablo Dialysis System.
• Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent.
• 7+ years Field Service/Industry experience required.
• Knowledge of electronic, mechanical, and fluids components.
• Must have valid driver’s license, good driving record, and have own methods for transportation.
• Ability to charge travel expenses on a personal credit card to be reimbursed by the company.

Other Skills / Abilities:

• Ability to travel overnight up to 50% of the time.
• Ability to read, write, analyze, and interpret electronic and fluidics schematic diagrams and flowcharts.
• Excellent communication skills with the ability to interact with customers, patients, and internal team members.
• Ability to respond in verbal or written form (email) to inquiries or complaints from customers or co-workers.
• Self-starter with the ability to multi-task and re-prioritize duties throughout the day.
• Compu