Software Reliability Engineer

About Solera

Solera Health is committed to changing lives by guiding people seamlessly to better health solutions while giving payers and employers the tools to connect, manage, and measure outcomes across conditions. Our platform provides a curated marketplace of digital and community solutions focused on intensive, evidence-based lifestyle, behavioral, and social interventions to address the most prevalent and costly chronic conditions. Solera strategically matches consumers to their best-fit solution and keeps them engaged for lasting health improvements.

About the Role

We’re looking for a Software Reliability Engineer to join a SWAT-style team dedicated to the rapid triage and resolution of production issues. This is a software engineering role — not DevOps or infrastructure automation. You’ll work in live systems, investigating complex issues, identifying root causes, and stabilizing services that millions depend on.

You’ll collaborate closely with application engineers, SREs, and product stakeholders to restore system stability, minimize downtime, and strengthen platform resilience. Your work directly safeguards customer trust and revenue continuity.

What You’ll Do

• Lead incident response efforts to rapidly diagnose and resolve production issues across distributed systems.
• Use observability tools such as Dynatrace and Azure Application Insights to pinpoint root causes and verify fixes.
• Partner with engineers across the stack to trace issues through APIs, microservices, and data layers in low-documentation environments.
• Write and execute targeted automated tests (Jest, Cypress, Playwright) to confirm resolutions and prevent regressions.
• Clearly communicate root causes and resolution plans to both technical and non-technical stakeholders.
• Partner with platform and DevOps teams to improve monitoring, alerting, and deployment practices.
• Contribute to stability and reliability improvements — not feature development or infrastructure provisioning.
• Participate in on-call escalation rotations for high-priority incidents.

Our Tech Environment

• Backend: Node.js, Express, TypeScript
• Frontend: Next.js, Redux, Cypress.io/Playwright, Jest
• Cloud & Infrastructure: Azure, GCP (partnered with dedicated DevOps teams)
• Data: SQL (Postgres, BigQuery), MongoDB
• Observability: Dynatrace, Azure Application Insights

What You Bring

• 2+ years of professional experience in software engineering, production support, or incident response.
• Strong proficiency in JavaScript/TypeScript, including debugging live applications and services.
• Experience tracing data through SQL and NoSQL databases.
• Familiarity with Azure or GCP environments.
• Proven ability to analyze and stabilize distributed or microservice-based systems.
• Excellent communication skills — able to translate technical findings into clear, actionable explanations.

Preferred Experience

• Managing or responding to P0/P1 production incidents in mission-critical systems.
• Experience with event-driven architectures, message queues, or streaming systems.
• Deep knowledge of observability tools (Dynatrace, Datadog, OpenTelemetry) and improving system visibility.
• Exposure to AI-assisted debugging or monitoring tools.

Additional Information

• U.S. work authorization required; visa sponsorship not available.
• Remote-first within the United States.
• Occasional travel for team meetings.

Benefits:

• Flexible PTO
• 13 Company Holidays
• Medical, Dental, and Vision Insurance
• Paid Parental Leave & Adoption Assistance
• 401(k) + Company Match
• Free Fitbit
• Fun, collaborative, mission-driven culture

 

Disclaimer: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Solera Health provides equal employment opportunities (EEO) to all employees and applicants f