Non-Technical Program Manager – Soft Services Manager

Non-Technical Program Manager – Soft Services Manager

Key Responsibilities:

Manages the day-to-day operations of the Soft Service Contracts, with particular attention to attainment of operating objectives, cost containment, and quality of delivered services/ products as measured by internal customer satisfaction.

Identifies specific area of process and program improvement and implements enhancements through assignment and management of appropriate personnel.

Assists in the development of department operating and capital budgets in accordance with corporate business plans, and then manages these financial resources over the course of the financial period. Provides input to tactical planning strategies in response to corporate business plan models.

Assists in the development and implementation of flexible operating expense and capital budgetary strategies to effectively accommodate significant changes to business conditions, opportunities, and requirements.

Ensure OPEX (operating expense) spending in alignment with service plans and spending target.

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Exercises judgment within defined practices and policies in selecting methods and techniques for obtaining solutions.

Responsible for business process creation and continuous improvement.

Establishes current and long-range objectives, plans, and policies, subject to approval by the Director of Facilities.

Process invoices on AMAT online portal, create PO acquisitions using SAP and other administrative responsibilities. Assists in updating SOW’s for annual vendor service contracts.

Will be responsible for the administration of the Computerized Maintenance Management System (CMMS) Maximo Database including updating maintenance procedures provided by others, construct reports detailing department and equipment performance. Process and approve workorders and track completion and backlog rates. Assist in tracking inventory of spare parts and supplies.

Developing and managing vendor and supplier base.

Identifying and quantifying risk and collaborating with team to create mitigation strategies.

Ensure that the requirements of the request for proposal for facility related activities are met in the preparation and documentation of bids and proposals.

Knowledge of program management tools and procedures.

Excellent internal and external customer interface skills.

Performing other duties as assigned.

Functional Knowledge

• Demonstrates understanding and application of guidelines, procedures and processes in own job family.
• Identifies specific area of process and program improvement and implements enhancements.
• Excellent computer skills using Microsoft Windows, Word, Excel and PowerPoint.
• Ability to work within a collaborative team and a fast-paced dynamic environment.
• Planning and creating detailed bidding proposals.
   

Business Expertise

• Applies understanding of how the team relates to other closely related areas to improve efficiency of own team.
• Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies.
• Strong organizational skills and detail oriented.

Problem Solving

• Exercises judgment within defined procedures and policies to determine appropriate action.
• Ability to work independently as well as a team player.
• Must be able to multitask and juggle multiple assignment.
• Uses judgment based on practice and precedent to resolve issues related to schedules and daily assignments.
• Ability to schedule and manage tasks effectively.

Impact

• Impacts the quality and timeliness of team’s results and its contribution to team or department goals.
• Ability to effectively communicate with all levels within the organization.

Interpersonal Skills

• Uses tact and diplomacy to exchange information and handle sensitive issues.
• Will be required to interact with outside customers, vendors or suppliers.
• Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules.
• High degree of professionalism and confidentiality regarding all aspects of the position

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Qualifications                    

• Bachelor’s degree in business management is preferred but not required.