Manager, Student Financial Services

OVERVIEW: Gallaudet University, federally chartered in 1864, is a bilingual, diverse, multicultural institution of higher education that ensures the intellectual and professional advancement of Deaf and hard of hearing individuals through American Sign Language and English. Gallaudet maintains a proud tradition of research and scholarly activity and prepares its graduates for career opportunities in a highly competitive, technological, and rapidly changing world.

 

Job Title:

Manager, Student Financial Services

Worker Type:

Regular

 

Pay Type:

Salary

 

Exempt Status:

Yes

 

Compensation Grade (Track/Level):

M1

 

Hiring Range (Commensurate with experience and qualifications):

$101,990.00-$135,986.00

 

Salary Ranges (All Compensation Grades):

Gallaudet University

 

Supervisory Organization (Department):

Finance

 

Summary:

Reporting to the Chief Financial Officer, the Manager of Student Financial Services (SFS) provides leadership to the Office of Student Financial Services and models strong support for proactively and continuously improving student enrollment and retention goals while maintaining compliance with federal regulations.

 

Job Description:

• Manages and oversees student accounts, student billing, third-party contract (TPC) billing, accounts receivable, student refunds, student collections, and payments.

• Oversees the recording of university deposits through the student financial system, approves journal entries for revenue, and works with accounting to resolve any issues regarding various revenue transactions.

• Promotes a service-centered environment that prioritizes the delivery of exceptional customer service to the students, parents, third-party payers, and the university community.

• Leads SFS technical system (Workday Student and Transact) setup, maintenance, testing, troubleshooting, data extraction, and integration efforts, including the timely and accurate administration required for the semester tuition and all student-related revenue setup.  

• Initiates and ensures that all tuition calculations for domestic and international students are posted to student accounts properly and on time in accordance with the Education of the Deaf Act requirements; and ensures other student-related charges, scholarships, and waivers are posted timely in order to generate and issue student account bills.

• Provides leadership and direction in financial management and fiscal policy review and revisions, and ensures compliance with standard accounting procedures as well as university and federal regulations.

• Monitors the work performed by the staff to ensure the resource and staff allocation supports the delivery of strong customer service to the University’s external (students, parents, third-party payers) and internal customers. 

• Oversees the timely closing and reconciliation of general ledger accounts.

• Collaborates with Finance to establish and implement department objectives, policies, procedures, risk management strategies, and budget.

• Coordinates with the Controller to ensure funds are available for refunds.

• Leads 1098-T tax reporting setup, testing, reviews student data, ensures the online 1098 tax information is accurate and available to the students; provides 1042 tax information to the Finance Office; and leads the re-structuring of the 1098-T format to better fit the needs of Student Financial Services and Third-Party contracts.

• Develops short and long-term plans for SFS; and works with staff to complete audits and reporting.

• Assists with annual audits, particularly in student-related revenue and other areas as assigned.

• Works with the Controller to implement and monitor financial controls, promoting compliance with established controls, and proactively working to achieve continuous improvement in operational efficiency and accounting system controls.

• Monitors student and TPC account balances and ensures that collection policies and procedures are maintained and equitably applied, and student receivables are maintained at the lowest level possible.

• Develops bilingual communication pieces for students, parents, and families which clearly and effectively articulate University polici