Customer Support Engineer

About Ceros

Join us as Ceros embarks on the next chapter in our mission to unlock creativity. Ceros is evolving into an essential resource and destination for professional creatives the world over. Our growing suite of cloud-based tools empower professional creators to push beyond their design boundaries and even transform the way they collaborate with their teams.

Today, our products power some of the most engaging experiences on the web. In 2021 alone, interactive content created with Ceros Studio — from landing pages and pitch decks to interactive social media — has been viewed more than half a billion times. In the meantime, more than 3 million comments have been added to digital content using Markup, our new visual collaboration tool.

Working at Ceros means having an impact at scale. Our products and services are leveraged by top-tier brands such as Mashable, Bloomberg, Red Bull or Pinterest and are loved by more than 500,000 users. And we are building something even bigger and better: the creative operating system of the future.

We are backed up and well-funded by top-tier investors including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.

We are remote-first forever with a 4½ day workweek that finishes every Friday at 1pm

The Role

As a member of Ceros’ Customer Support team, you will be part of a rapidly-growing software startup. You will help clients all around the globe learn to thrive on the Ceros platform via live chat, email, and teleconferencing. Your primary focus will be to help customers who have questions about leveraging Ceros with other technologies. Your day-to-day will include helping customers troubleshoot issues embedding Ceros in their websites, using Ceros’ JavaScript SDK, and helping them get the most of the Ceros Studio.

Key Responsibilities

• Help customers integrate Ceros with their websites and other technologies.
• Troubleshoot customers’ DNS and web server configuration issues.
• Work with Ceros’ New Business team to help answer prospective customers’ technical questions.
• Identify opportunities for client training and development.
• Become an expert on Ceros and the technologies that our customers use with it. You will need to stay up to date on new features and trends.
• Work closely with the Ceros Engineering team to identify and document issues that need to be addressed at a product level.
• Perform other operational and administrative support as requested by the business
• From time to time act as front-line triage for incoming support requests

Practical stuff we anticipate you having:

• Experience writing and debugging HTML, CSS, and JavaScript
• Experience setting up and maintaining a website using WordPress or a similar CMS/blogging platform
• Experience implementing Google Analytics or similar analytics platforms
• Experience optimizing content for search engines (SEO) and marketing campaigns
• Experience working in common design programs such as InDesign and PhotoShop
• Experience working with cloud-based design tools a plus
• Experience working in Ceros even better!

What we’re looking for from the heart:

• Relentless passion and contagious enthusiasm
• Must be a self-starter with a strong sense of accountability
• Ability to think on your feet and find fast or lateral solutions to technical issues
• Willingness to learn and adapt

Key things to know

• This is a full-time position
• This is a remote-first role

Compensation

• Ranges from $70,000 - $80,000 base salary
• Pay range varies depending on qualifications and experience 

Benefits

• Competitive Salary
• Stock options
• Premium health insurance
• 401K match
• Paid parental leave
• Unlimited vacation days
• Sick Days
• Wellness Fridays (Half Day Fridays)
• Excellent gear (Macbook Air, external monitor, etc.)
• Stipend for the home office setup
• Growth and Learning opportunities within the company
• Virtual experiences in which Cerosians can collaborate, educate, and create social connections with one another

 

At Ceros, we are deeply committed to the recruitment, retention, and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expressio