DEPUTY DIRECTOR

Job Description

If you are hired provisionally in the title, you must take and pass the Civil Service Exam, when it becomes available, to be eligible for continued employment.

Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc.

Under the general direction of the Benefits Access Center Director, with wide latitude for the exercise of independent judgment and initiative, the Deputy Director of a Family independence Administration Job Center is responsible for the organization, direction and supervision of the Case Management, Case Establishment, and the Case Support units which facilitate eligibility determinations for initial and ongoing public assistance benefits and all employment related activities that will enable participants to achieve their maximum level of self-sufficiency.

This position is interchangeable and is utilized in any FIA Benefits Access Centers/Model Office locations or specialized Benefits Access /Model Office location which includes, but is not limited to, the Family Services Call Center, Union Square Job Center, Refugee Job Center, and Residential Treatment Services Center.

The Family Independence Administration (FIA) is recruiting for one (1) Administrative Job Opportunity Specialist NM I, to function as Benefit Access Center Deputy Director, who will:

- Manage the activities of the Family Independence Administration Benefits Access Center staff involved
in the resolution of matters relating to public assistance client appeals, ensuring that Agency’s
requirements are met for opening, reopening, denial, closing, change in case status and change in
benefit entitlements to prevent loss of public funds; ensure compliance with mandated signage being
properly posted.

- Manage all aspects of the application and recertification processes for public assistance to ensure that
eligibility rules are adhered to and that the required time frames are met in order to increase the Fair
Hearing Win rate in that the Benefits Access Center’s case actions are upheld; manage the processing
of case actions in accordance with predetermined priorities to measure accuracy and the impact on the
payment accuracy rate.

- Assist the Benefits Access Center Director in directing the activities of the various program components
of the Family Independence Administration Benefits Access Center/Model Office which includes, but is
not limited to, the Family Services Call Center, Veterans Job Center, Union Square Job Center, Refugee
Job Center, and Residential Treatment Services Center, the latter of which are designed to facilitate
service delivery to specialized populations in order to minimize wait time and assist participants in
achieving maximum self-sufficiency.

- Determine training needs of Job Center staff; oversee planning and development of training curriculum;
monitor and evaluate training programs to ensure that Agency and program’s goals are met; monitor
training attendance by staff; assesses training effectiveness and provides feedback to the Director;
manage staff development initiatives.

- Supervise the implementation of all Welfare Reform initiatives, including the emphasis of work over
welfare, the individual’s personal responsibility of seeking employment, the availability of various
community resources to satisfy the Agency’s goal of assisting public assistance recipients in
achieving their highest level of self-sufficiency.

- Evaluate legality and appropriateness of case actions to ensure adherence to Federal, State and
Agency regulations by conducting management audits of operating routines, methods and
processes for public assistance and food stamps; ensure that the error/fraud reduction programs
are followed; respond to service complaints in a timely and accurate manner.

- Oversee proper referrals to the Office of Child Support Enforcement, where appropriate; make
referrals to outside agencies, as needed in consultation with specialized Human Resources
Administrative staff; such agencies include, but are not limited to, Social Security Administration
(SSA), Department of the Aging (DFTA), and Agency for Children’s Services (ACS).

- Monitor the Fair Hearing process; improve the Fair Hearing Win rate which measures whether
Job Center actions are upheld; provide supervision and leadership to center employees and work
clos