Sr Dir Software Engineering

Sr Director Business Applications/Software Engineering (Remote)

We are seeking a highly experienced and strategic Senior Director to lead our Order Management Technology Stack. This role will serve as a key member of the Technology leadership team, responsible for driving end-to-end order lifecycle management technology, ensuring seamless system integrations, and building scalable technology solutions that support revenue growth, operational efficiency, and customer satisfaction.

The ideal candidate brings a unique blend of enterprise systems leadership, Salesforce expertise, and modern software engineering acumen, paired with a proven ability to collaborate cross-functionally with Commercial, Finance, Operations, and Technology teams.

Order Management & Business Applications

• Own the strategy, roadmap, and delivery of lead-to-order systems, ensuring accuracy, compliance, and scalability.
• Partner with Finance, Marketing, Sales, Customer Service, Operations, Engineering, and Revenue teams to optimize order processing, billing, renewals, and revenue recognition workflows.
• Define and enforce policies, SLAs, and metrics that ensure a seamless customer experience from order capture through fulfillment.

Salesforce.com & Business Systems

• Serve as the executive owner of the Salesforce.com ecosystem (Marketing Cloud, Sales Cloud, Workato, Health Cloud, Experience Cloud, integrations, and custom development).
• Oversee Salesforce governance, architecture, security, and scalability in alignment with business goals.
• Drive integration between Salesforce and adjacent platforms (ERP, Order Management, Marketing Automation, Data Warehouses).
• Champion user adoption and continuous improvement through training, documentation, and change management.

Software Engineering & Technology Leadership

• Lead a global team of engineers, administrators, and architects responsible for building and maintaining mission-critical business applications.
• Ensure delivery excellence by promoting best practices in agile development, DevOps, CI/CD, and cloud-native architecture.
• Establish a strong culture of engineering quality, innovation, and accountability.
• Evaluate emerging technologies and vendors to continuously evolve the tech stack supporting order management and revenue operations.

Leadership & Strategy

• Build and develop high-performing teams with a focus on career growth, mentorship, and organizational health.
• Partner with executive leadership to align systems strategy with corporate objectives, revenue targets, and scalability goals.
• Manage budgets, vendor relationships, and contracts to maximize value while ensuring cost efficiency.
• Act as a trusted advisor to senior executives by translating complex technology initiatives into clear business outcomes.

Qualifications

• 12+ years of progressive experience in enterprise applications, or software engineering, with at least 5 years in a senior leadership role.
• 10+ years of Salesforce.com experience overall, with proven leadership across multiple clouds (Sales, Service, CPQ, ideally Marketing or Experience).
• Proven track record overseeing Salesforce.com strategy and delivery at scale, ideally in the life sciences space.
• Strong knowledge of lead-to-order processes and integration across CRM, ERP, and billing systems.
• Deep technical understanding of modern software development practices, system integrations, APIs, and cloud platforms.
• Exceptional leadership, communication, and stakeholder management skills.
• Ability to operate at both strategic and tactical levels—comfortable presenting at the executive table while rolling up sleeves to solve problems.
• Bachelor’s degree in Computer Science, Engineering, Business, or related field; MBA or advanced degree preferred.

Applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder)

We take geographic