Fare Products Consultant

Department:

Product & Loyalty

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Fare Products Consultant is responsible with assisting in the strategy, development, and performance of the Southwest Airlines fare products. This will be role responsible for partnering across the organization to ensure the optimal holistic outcome for the fare product portfolio. The Consultant will also deliver updates on KPIs and holistic measures including product conversion, profitability, and competitive placement.

Additional details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.   
• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Establish the vision, strategy, and goals for the fare product portfolio
• Support decision making and maintain perspective on current and future product attributes; develop roadmap of product innovations and enhancement opportunities
• Execute product management strategies and advise partners to ensure cohesive execution; this includes merchandising, go-to-market, pricing, financial performance, customer experience, and operational execution
• Deliver insights on product positioning and competitive differentiation
• Deliver insights from market research to inform product strategy and decisions
• Synthesize data and trends into effective storylines to keep organization informed on results and priorities; efficiently influence with both written and verbal messaging
• Track performance KPIs, communicate holistic performance trends, and advise on actions to improve performance
• Analyze business data to diagnose performance trends
• Executes against critical data and reporting needs to support product strategies
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Skilled in establishing and maintaining effective working relationships with other departments in order to influence business decisions
• Experienced in product development, project and/or product management
• Experienced in mathematics, analytics, and problem solving, with focus on KPI and performance management
• Experienced in executive-level communications, with ability to communicate effectively by listening intently, questioning appropriately, influencing outcomes, and articulating clearly in both written and verbal formats
• Experienced in formatting and presenting data and information
• Experienced in demonstrating high emotional intelligence in various situations dealing with both internal and external stakeholders
• Experienced in handling high volumes of work, prioritizing effectively, and hitting promised timelines with high-quality deliverables with minimal leadership oversight
• Experienced in self-motivation and functioning autonomously in regular activities
• Experienced in management of airline products preferred
• Experienced in Microsoft Excel and Power Point (building, formatting, presenting, etc.
• Knowledge of business case development, cost/benefit trade-offs and return on investment analysis
• Knowledge of revenue management strategies
• Knowledge of technology and digital development and processes

Education

• Required: High School Diploma or GED

Experience

• Advanced level experience, seasoned and specialized knowledge in:

  • Travel industry product evolution

  • Product and financial performance

  • Performance management data and reporting capabilities

  • Strategic problem solving

Licensing/Certification

• N/A