About Cafe Matcha

Alfred first opened in 2013 on Melrose Place with a singular vision: to become the neighborhood coffee shop of LA. Fueled by consistent innovation, everyday excellence, and creative partnerships, Alfred delivers a whole experience – all part of our ongoing mission to invite everyone into our world and give them every reason to stay. With more than 20 locations across Los Angeles and beyond, Alfred continues to set the bar for coffee culture worldwide.

Cafe Matcha is Alfred’s matcha-focused cafe concept, bringing the same commitment to hospitality and quality through a fresh lens. Inspired by the nostalgic charm of retro diners and paired with a modern approach to matcha sourcing, preparation, and drink craftsmanship, Cafe Matcha is designed to make matcha approachable, elevated, and fun. Built on creativity, community, and exceptional guest experiences, Cafe Matcha welcomes both longtime matcha enthusiasts and first-time drinkers alike.

JOB TITLE: FT Shift Lead

LOCATION: Cafe Matcha

REPORTS TO: Cafe Manager

FLSA STATUS: Non-exempt

WAGE: $22.00/hr + tips ($24.50 - $28.50/hr approximately)

The Barista is responsible for delivering exceptional hospitality while crafting high-quality beverages and maintaining an inviting cafe environment. This role is ideal for individuals who are passionate about customer experience, interested in matcha and tea culture, and thrive in fast-paced, team-oriented environments. Baristas help create the overall energy and atmosphere of the café through attention to detail, product knowledge, teamwork, and genuine connection with guests.

What You'll Bring

Leadership & Hospitality

• Lead each shift with positivity, urgency, and professionalism while setting the standard for hospitality and service.
• Deliver exceptional guest experiences and resolve customer concerns with confidence and care.
• Support and coach team members in real time, providing feedback, recognition, and guidance.
• Foster a collaborative, inclusive, and high-performing team environment.
• Share and promote knowledge of matcha, tea preparation, and Cafe Matcha products.

Team Development

• Assist with onboarding and training new team members.
• Support ongoing development of baristas through coaching, product education, and operational reinforcement.
• Delegate responsibilities effectively and ensure tasks are completed to standard.
• Communicate staffing or operational needs to management as they arise.

Teamwork & Cafe Operations

• Oversee daily cafe operations to ensure quality, consistency, cleanliness, and efficiency.
• Prepare and serve beverages and food according to Cafe Matcha standards.
• Maintain a clean, organized, stocked, and guest-ready environment throughout each shift.
• Support inventory management, product receiving, and replenishment.
• Manage cash handling, opening and closing procedures, and daily operational checklists.
• Ensure food safety, sanitation, and health standards are consistently maintained.
• Utilize communication tools including Slack, email, and daily shift logs to support operational alignment.

Safety & Compliance

• Follow all company procedures related to food safety, sanitation, hygiene, and cafe organization.
• Report safety hazards, incidents, or operational concerns to the Management.

Qualifications

• 1-3 years of leadership experience in cafe, restaurant, or hospitality setting
• Passion for hospitality and creating positive customer experiences in a fast-paced, customer-facing environment.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to thrive in a collaborative team setting while working efficiently under pressure.
• Interest in matcha, tea, and specialty beverage culture.
• Flexibility to attend quarterly team meetings, trainings, or company events that may occasionally take place outside of regular scheduled shifts.
• Maintain reliable attendance and consistent availability, including a minimum commitment of three shifts per wee