VP, Client Services

Company Description

EVERSANA INTOUCH® is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.  

We combine the power of world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers.   

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.  

And as a part of EVERSANA, a pioneer in next-generation commercial services, we connect dots that other agencies can’t, helping drive commercialization success.  

Our eight affiliates within the EVERSANA INTOUCH Network include EVERSANA INTOUCH Solutions, EVERSANA INTOUCH Proto, EVERSANA INTOUCH Seven, EVERSANA INTOUCH Oxygen, EVERSANA INTOUCH Engage, EVERSANA INTOUCH B2D, EVERSANA INTOUCH Media, and EVERSANA INTOUCH International. 

Job Description

WHAT DOES A VP, CLIENT SERVICES DO?

The VP of Client Services will have ownership of the senior-level client and agency partner relationships beyond the day-to-day operations. This person will be responsible for client retention by maintaining executive and senior-level relationships and identifying additional opportunities with existing clients. They are responsible for assessing and managing the risk associated with clients and agency partners, as well as meeting client and EVERSANA INTOUCH goals for each account’s financial health, targets, and objectives. They lead the coordination and development of the integrated marketing plans internally and with external agency partners. Strong thought leadership within EVERSANA INTOUCH and within the industry is required, along with the ability to bring new services to our clients frequently, allowing them to understand the depth of EVERSANA INTOUCH’s offerings.

Qualifications

WHAT ARE WE LOOKING FOR?

• Oncology experience
• Experience managing complex client organizations to drive alignment
• AOR experience coupled with engagement delivery experience
• Bachelor’s degree required in Business, Marketing, Journalism, Communications, or equivalent education plus professional experience required
• Approximately 12 to 15 years of agency, consultative, pharmaceutical and/or healthcare experience is required
• Thought leader for integrated and digital marketing and communications
• Self-sufficient and self-motivated with the ability to independently manage major clients and brands
• Demonstrated P&L targets met through existing and expansion business opportunities
• Proven leadership and mentoring skills
• Leader of cross-functional project teams across the organization
• Experience negotiating and executing agreements
• Creative thinker with analytical skills
• Ability to collaborate effectively at all levels and functions
• Applied understanding of technical development and processes
• Demonstrated problem-solving skills
• Ability to determine staffing needs within the account team and extended teams
• Demonstrated written, presentation and verbal communication skills
• Excellent interpersonal skills; able to interact at all levels with clients and the EVERSANA INTOUCH organization
• Travel required

Additional Information

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

All your information will be kept confidential according to EEO guidelines.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $139,000 to $205,000 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range