Head of Global Content and Communications (f/m/d)*

YOUR MISSION:

As Head of Global Content and Communications (f/m/d)* you will design and execute a strategy that positions Parloa as a global AI thought leader, driving business impact through high-quality content, PR, and social media. You will build and lead a high-performing, agile team, ensuring excellence, credibility, and strong brand awareness. This role requires hands-on execution, particularly in PR, alongside strategic leadership and innovation.

 

IN THIS ROLE YOU WILL:

• Content Strategy: Develop and implement a global content strategy focused on business value, AI thought leadership and amplifying core messaging.
• Content Production: Build and manage a scalable content engine leveraging internal and external resources to deliver high-quality, timely content.
• Thought Leadership: Lead the creation of white papers, industry reports, and strategic content aligned with business goals.
• AI-Driven Approach: Promote AI-powered tools to enhance content creation efficiency and innovation.
• SEO & Social Media: Drive SEO strategy and oversee social media initiatives to improve content visibility and engagement.
• Global PR Leadership: Manage PR campaigns, agency relationships, and media partnerships to expand brand reach and credibility.
• Performance Insights: Track and analyze metrics to optimize content, SEO, and PR strategies while staying ahead of industry trends.

 

WHAT YOU BRING TO THE TABLE:

• Extensive Content & Comms SaaS Experience: At least 7 years in content strategy and global PR roles within the SaaS industry. 
• Leadership Excellence: Proven track record of building, coaching, and managing high-performing, agile teams.
• Strategic Vision: Strong ability to design and drive an industry-leading content and comms strategy that aligns with business objectives.
• Hands-On PR Expertise: Demonstrated success in managing global PR efforts, including agency management and editorial tasks.
• SEO Success Track Record: Proven ability to develop and execute a comprehensive SEO strategy that drives measurable results.
• Enthusiasm for AI: Passion for AI, with experience in leveraging AI tools to enhance content creation and operational efficiency.
• Collaboration: Exceptional interpersonal skills, with the ability to work closely with stakeholders from cross-functional teams, media, journalists, C-level executives, and strategic partners.
• Editorial Excellence: Strong editorial and writing skills, ensuring quality and alignment with brand messaging (For reference, check out our blog.)

NICE TO HAVE:

• Proficiency in German: Proficiency in German is a big plus.

WHAT'S IN IT FOR YOU?

• Be part of a dynamic, driven team of over 35+ nationalities with flat hierarchies and a collaborative company culture.
• Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days.
• Attractive compensation package with equity options.
• Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
• Flexible working hours, 28 vacation days, and workation opportunities.
• Regular team events, game nights, and other social activities.
• A beautiful office with flair in the heart of Berlin or Munich with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals, and drinks.
• Is something missing here? Reach out and let's talk about what else you need for your ideal next growth opportunity.

 

Your recruiting process at Parloa:

Recruiter video call → Meet your manager → Challenge Task  → Leadership Assessment → Meeting the team/stakeholders → C-level interview

 

Salary Range$154,000—$210,000 USD

 

Why Parloa? 

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all com