Senior Network Experience Associate

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. 

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins. 
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas. 
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. 
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life. 

 

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

 

Senior Network Experience Associate

The Senior Network Experience Associate at EDHC is responsible for the continuous quality of experience and on-going operational success for our Network Provider customers.  This includes responsibility for successfully onboarding new Network Providers, resolving internally and externally raised escalations related to Network Providers, the continued operational management of network requirements to ensure that internal teams are able to provide core customer services, and the execution of EDHC Network Experience team initiatives.   

Location: Dallas | Onsite Full Time | Hybrid (1x per week) following successful completion of onboarding 

Responsibilities:

• Successful Onboarding of Network Providers 

• • Our goal is to ensure an excellent onboarding experience for our Network Providers and ensure that all internal systems are appropriately configured for in a timely manner for accurate administration of EDHC services according to our Network Provider Agreement. 

• • The Network Experience Associate is responsible for executing Network Provider Onboarding experience in the following ways: 

• • Consistent and complete education on EDHC services, policies, and procedures for all Network Providers prior to first case/claim 

• • Complete and accurate setup within all internal EDHC systems, including Claims, Member Services, and Legal systems, as well as any future systems that may be required 

• • Coordination with all internal and external stakeholders to ensure timely communication of risks to successful go-live