Customer Segment Consultant - FC Workplace Planning

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis and communications.

The ideal candidate will demonstrate a strong combination of strategic thinking, tactical planning and project management skills along with the ability to complete analysis and prioritize multiple projects without direct management. The role requires the ability to develop strong partnerships and coordination with business partners in Retail, Preferred, Small Business, Consumer Investments and other lines of business as well as LRC, Technology, HR, Vendor Management and Finance. The role is part of FC Workforce Planning and Capabilities, and knowledge of related systems and processes is desired.

Responsibilities:

• Develop and manage project plans, agenda planning and program timelines to ensure deadlines are met and projects remain on track. 

• Assist with the administration of key compliance or business support operations such as SPI, SharePoint administration, and some technology governance processes.

• Advise and consult on required vendor management routines and governance.

• Develop initiative materials, including leadership presentations, process and procedure documents, detailed timelines and implementation plans, readiness materials and technology requirements.

• Execute data analysis to derive relevant findings and utilize to develop and support solutions and process improvements.

• Coordinate stakeholder, leadership, and governance reviews.

• Drive initiative implementation and communications working with partners and front-line leaders.

• Builds strategic relationships with key business partners to ensure financial center business initiatives are met.

• Strong business, operational, and procedural knowledge of a financial center.

• Work effectively under pressure and time constraints.

• Adjust rapidly to changing demands and priorities.

• Manage multiple priorities simultaneously & work independently.

• Organized and professional with an ability to work with business partners to meet deadlines.

• Deep understanding and working knowledge of CAST, UCRA, and other change management related tools

• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function

Required Qualifications:

• 5+ years of FC Channel or related experience

• Advanced skills in MS PowerPoint and Excel

• Strong strategic thinking skills

• Proven ability to effectively lead meetings, set agenda, and monitor/track deliverables

• Ability to interact and influence multiple stakeholders and SMEs across multiple business units, product lines or business processes 

• Proven ability to successfully interact, provide consultative support, and effectively influence senior leaders

• Ability to effectively operate in a high demand, fast paced environment while maintaining the highest level of accuracy

• Excellent written and verbal communications and presentation skills

• Understanding, knowledge in Financial Center practices, processes and controls