Engineer, I - Field Service

Si l’idée d’améliorer le monde vous enchante, vous serez heureux de faire carrière chez Evident.

Evident fournit des solutions avancées qui contribuent à rendre le monde plus sûr et plus sain. Engagés à développer de nouvelles technologies et à fournir un service client de classe mondiale, notre responsabilité va au-delà de la fabrication de produits : nous sommes des pionniers. Pour obtenir de plus amples renseignements, consultez le site https://www.evidentscientific.com/en/

Notre mission : Rendre le monde plus sûr et plus sain

The Field Service Engineer services and repairs Evident Microscope Imaging systems (including laser-based systems) across the Americas in support of Evident customers and Sales. This position is customer-facing services including installation, maintenance, diagnose, repair, and on-site visits. This position is a great opportunity for recent college graduates with instrument operation exposure and knowledge of physics principles. 

PRIMARY DUTIES AND RESPONSIBILITIES 

• Provide onsite instrument installation maintenance and repair within an assigned geographical area or as required.
• With minimal supervision conduct system diagnoses and repairs perform maintenance/calibration and detailed cleaning of products and accessories and installs software and upgrades as required.
• Prepare technical reports and Service Repair information necessary while in the field.
• Re-pack components for safe return to customer.
• Submit reports in a timely and accurate manner such as Field Service Reports, Expense Reports, Quality Control Reports, Installation and Countermeasure forms in accordance with the Supervisor or corporate headquarter requirements.
• Assist Field Service Engineers and Sales Representatives with product installations trade shows and other events as required.
• Conduct effective customer and internal communication.
• Ensure timely professional and effective response to customer service needs to maintain a high level of customer satisfaction.
• Perform other related duties as assigned.

MINIMUM QUALIFICATIONS 
Education:

• B.S. degree in Physics Engineering Chemistry or other Life Science or Physical Science specialty.

Experience:

• Experience in technical after sale service environment/organization including field service and direct customer communications preferred. 
• Has used complex analytical or measuring instrument(s) in a real- world situation or in a college lab setting.
• Hands-on experience with an opto-mechanical or electronic system preferred.
• Microscopy experience is desirable but not required.

Skills:

• Excellent verbal and written communication skills and willing to work in service with a goal of customer satisfaction.
• Excellent computer skills and capable of doing software and driver installation.
• Knowledge of at least three of following: mechanical drawing parts, diagram basic geo-optics, spectroscopy, microscopy, electronics, and programming.

Other Considerations (travel/hours availability, etc.):

• Must be willing to travel and work on a non-scheduled basis including occasional weekends.
• Must have demonstrated good communication skills organization and reliability.
• Must be able to obtain a passport and travel internationally without restrictions.
• Must have a valid driver's license clean driving record and satisfactory credit to qualify for company credit card.
• Capable of making color delineation between all visible wavelengths of light.

 

Many Evident positions are located at export-control-restricted work locations or require access to export-controlled information. To be considered for these positions, you must be a U.S. Persons. If hired, you must be able to provide valid proof of such status.

Nous réalisons que le travail est plus qu’un simple emploi pour vous.

Il constitue une grande partie de votre vie, mais pas la seule. C’est pourquoi nous offrons des salaires concurrentiels, un programme de primes annuelles et des avantages médicaux complets, ainsi que le remboursement des frais de scolarité, des horaires flexibles, des congés parentaux et d’adoption, des