Transformation Manager Principal-Agile CoE

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated Transformation Manager Principal-Agile CoE , you will be responsible for coordinating and driving large-scale transformation projects across the organization. This role requires a strategic problem solver with strong leadership skills and a proven track record in leading sophisticated change initiatives. The ideal candidate will have a deep understanding of business processes, change management, and the ability to influence and collaborate with partners at all levels.

Drives the direction and outcome of major, complex and strategic multi-functional project initiatives that align to a business’ overall strategic plan. Applies master expertise of waterfall and/or agile methodologies to lead the strategic development, operational planning, and budget management of business projects. As a domain expert on transformation, serves in a capacity of extension of the executive sponsor to deliver on transformation projects with significant impact to the business. Translates business strategy into an integrated program plan that influences and provides thoughtful leadership to individuals that are responsible for the end-to-end program life-cycle which includes: negotiating trade-offs, timely execution, and successful implementation. This position is a catalyst to the operational and strategic direction of the business and ensures strategies are efficiently and effectively implemented in alignment with business goals. Delivers on strategic transformation efficiency through proactive identification of highly sophisticated issues resulting from unknown risks or misalignment of business goals. Accountable for matrixed leadership and working closely with customers to determine solutions, resolve major issues, including processes any systems, and deliver on agreed upon scope for strategic outcomes.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is available for this position.

What you'll do:

• Lead and implement highly complex projects aligned with strategic vision by applying proficiency in transformation methodologies (Agile) and ensuring alignment with business and enterprise objectives.

• Drive implementation of business strategy through delivery of member/customer-facing capabilities, achieving specific strategic business outcomes with clear goals, objectives, and timelines.

• Optimize delivery of critical initiatives throughout the lifecycle, ensuring alignment to governance practices and frameworks for consistent execution across USAA and multiple verticals.

• Effectively manage risks and issues in complex, multi-workstream change efforts, proactively identifying, mitigating, and addressing potential problems.

• Ensure compliant business requirements are delivered and adopted, mitigating risks and maintaining regulatory compliance through appropriate strategic and tactical solutions.

• Partner with the Portfolio Management Office to prioritize, pace, and sequence projects across the portfolio, ensuring alignment with strategic direction.

• Maintain effective communication with key customers, keeping them informed of critical issues and action plans.

• Lead Communities of Practice, sharing standard methodologies and improving USAA's collective transformation delivery capabilities.

• Develop and implement transformation strategies, roadmaps, and action plans aligned with interpersonal goals and objectives.

• Collaborate with senior leadership to identify and prioritize transformation opportunities, converting strategic intent into actionable delivery plans.

• Drive organizational change efforts, ensuring successful adoption of new processes and systems and encouraging a culture of continuous improvement and innovation.

• Monitor and report on project progress, risks, and issues, providing regular updates to collaborators and demonstrating accountability for project success.

• Lead and mentor a team of transformation professionals, providing guidance, support, and development opportunities.

• Proactively identify, address, and accurate areas of business operation requiring regulato