Head of Global Field Readiness

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Position Summary:
This is a unique opportunity to take on a transformational leadership role at Salesforce, consistently recognized as one of the world’s best places to work. As the Head of Global Field Readiness, you will hold a critical senior leadership position, shaping our company's evolution and growth trajectory. The ideal candidate will be a strategic partner to the executive team, driving vision and execution to empower our field teams with the knowledge, skills, and capabilities necessary for success and sustained business growth.

Responsibilities:
The core purpose of the role is to provide executive leadership and drive transformative impact throughout the organization:

• Set the vision for Global Field Readiness by building a strategy and roadmap for a world-class productivity and enablement function, including onboarding, sales training, and learning journeys, while creating a leadership alliance that exemplifies and champions the importance of these initiatives across the organization.

• Lead strategic initiatives to boost productivity, cultivate a culture of continuous learning, and ensure employees have the resources and support to excel in their roles.

• Transform and lead how we predict, gather, develop, and respond to business requirements across different industries, segments, and geographies to embed the most impactful strategy for productivity and enablement.

• Address immediate training needs while transforming systemic patterns to embed a culture of learning, adapting strategies in productivity, enablement, and re-skilling to meet the evolving nature of work.

• Partner with BT, Product, and Global Strategy & Ops teams to deliver AI-driven learning experiences that upskill our workforce and make them Agentforce-ready, leveraging expertise in AI-driven adaptive learning, VR/AR, and implementing Learning Management Systems (LMS) and digital learning strategies.

• Lead the readiness and enablement strategy for the company, drive results, accelerate the productivity of our sales teams, reduce time-to-productivity for new hires, simplify learning paths, and proactively partner with our product, marketing and sales organizations to build in learning from the start.

• In partnership with ES, deliver world-class enablement programs by designing, developing, and implementing engaging, interactive training that cultivates strong skills and knowledge across our workforce.

• Lead the global certification of sales knowledge for all sales and distribution teams, ensuring consistent expertise and standards organization-wide.

Experience and Expertise:
The Head of Global Field Readiness will possess the following qualifications and capabilities:

• 15+ years of experience in sales and business leadership, with a strong focus and background in organizational learning, enablement and development strongly preferred.

• Proven expertise in building and scaling a successful sales org and/or enablement function, including establishing the organizational structure and support model for both U.S. and international teams.

• Effectively designed and maintained a comprehensive portfolio of productivity and enablement programs that elevate performance and enhance business acumen, including onboarding, sales training, and business and leadership development initiatives.

• Demonstrated success in inspiring and leading a global team, achieving results under tight deadlines.

• Established strong, collaborative relationships with peers and partners, effectively engaging with sales, technology, and leadership teams across the organization, including leaders with diverse needs and expectations.