Technical Support Manager

The Company

Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.

The Position

Technical Support Manager

Job Summary

As a Technical Support Manager, for your area, your role is to:

• Facilitate business growth through technical training of customers, contractors and specifies

• Act as a technical ambassador, representing the company externally as an expert by participating in university networks, standardization committees, customer events, trade shows and supplier visits.

• Support technically all commercial activities pre and post sales, in particular;

• complaints investigation and resolution

• product benchmarking

• technical lobbying to market stakeholders (standards, academics and owners)

• innovation

CUSTOMER FOCUS:

• Voice of the customers from job site feedback, exclusive sessions and technical seminars

• Expand applicator network 

• Complaints management

TECHNICAL SUPPORT:

• Support sales function to realize sales opportunities

• Specification writing and communication to customers

• Develop competent contractor network in your area

• Local ad hoc testing within a laboratory environment

• Products: Calcium Aluminates and other Imerys construction minerals

• Geographical zones: North and South America

• % of travel time: 40 - 50%

KEY TASKS AND RESPONSIBILITIES

Health and Safety Objectives

• Ensure compliance with company safety rules and contribute to preventive measures, to achieve our safety  objectives

Technical Sales

• Work closely with the sales manager to support the customer throughout the project, including technical after sales support 

• Participate in client discussions for technical sales on identified opportunities 

• Resolve customers' technical objections at any stage during the project

• Promote sales through specification selling together with the Sales Manager

• Identify technical opportunities with existing products to optimize value proposition

• Identify the correct opportunities for organic growth through technical discussions, act as project manager for  large technical development projects as required, in collaboration with the S&T team

• Upon request by marketing, perform benchmarking analysis of Imerys and competitors’ products, alternative  technologies and new commercial products from customers, to