Become a part of our caring community and help us put health first
 

The Senior Business Systems Analysis Professional plays a critical role in supporting the delivery and optimization of digital health solutions. This position involves analyzing business processes and user needs, documenting requirements, conducting cost/benefit analysis, and translating findings into system specifications. You will collaborate with cross-functional teams to implement platform enhancements that improve virtual care delivery, streamline workflows, and strengthen our digital-first care model.

In this role, you will formulate and define system objectives based on user needs and industry standards, devise or modify processes to solve complex problems, and validate benefits achieved from solution implementation. Work assignments involve moderately complex to complex issues requiring in-depth evaluation of variable factors. You will exercise considerable latitude in determining objectives and approaches, influence departmental strategy, and make decisions on technical approaches for project components with minimal direction.

Responsibilities

• Analyze business processes and user needs to develop detailed requirements and functional specifications for digital health initiatives.

• Collaborate with cross-functional teams to support the integration and optimization of systems such as athenahealth EMR and Genesys telephony.

• Document workflows, use cases, and process improvements to support agile development and operational efficiency.

• Assist in backlog grooming, user story creation, and sprint planning activities.

• Conduct cost/benefit analyses and validate outcomes of implemented solutions.

• Support data extraction and analysis using query tools and reporting platforms.

• Ensure compliance with healthcare regulations and internal standards.

• Contribute to continuous improvement efforts focused on enhancing consumer and provider experiences.

Use your skills to make an impact
 

Required Qualifications

• Bachelor’s degree.

• A minimum of five years of business systems analysis or technical experience in healthcare.

• Working knowledge of EMR systems (preferably athenahealth) and telephony platforms.

• Familiarity with Systems Development Life Cycle (SDLC) and Agile methodologies.

• Experience with data extraction tools and repositories.

• Strong documentation and process analysis skills.

• Proficiency in Microsoft Office tools including Word, Excel, PowerPoint, Access, and Visio.

• Passion for improving healthcare experiences and outcomes.

Preferred Qualifications

• Experience with process documentation and re-engineering.

• Exposure to senior-focused or Medicare Advantage care models.

Additional Information

• Remote role

• Preferred work hours: EST or CST 

Work at Home Statement

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$80,900 - $110,300 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, In