Regional Director

Overview

The Regional Director is an experienced property management professional who provides hands-on leadership, management and direction to ensure customer partnerships are maintained and operated in accordance with Castle standards and established community objectives. The Regional Director works in partnership with the Board of Directors and/or the developer, the Property Manager and internal support staff to oversee and operate the community and assist in problem resolution. 

Responsibilities

Strategic Leadership & Client Relations

• Serve as primary liaison between Home Office, Property Managers, and Boards, maintaining open, professional communication.

• Drive account retention and exceed budgeted contribution margin for each community.

• Act as the region’s culture champion, modeling Castle values and service standards.

• Support business‑development efforts and help transition newly acquired associations.

• Provide semi‑annual written performance reports on each site to the Business Unit Leader.

Team Management & Talent Pipeline

• Proactively recruit Property Managers ahead of anticipated need; maintain a qualified bench.

• Hire, onboard, coach, and, when necessary, separate direct reports.

• Conduct annual performance evaluations and create development plans.

• Ensure on‑site teams meet or exceed community goals and Castle standards.

Operational Excellence

• Oversee preparation and delivery of all association budgets within region.

• Evaluate under‑performing properties and implement improvement strategies.

• Implement Castle best‑practice SOPs, software training, and policy compliance at every site.

• Ensure emergency plans—hurricane, fire, traffic, parking—are current and staff are trained.

Client‑Facing Engagements

• Attend Annual, Budget, Board, and Special Meetings as needed; present financials and action plans.

• Provide hands‑on support during turnovers and major projects.

Direct reports

• Property Manager(s)
• May supervise other positions depending on Region, location and property type.

Qualifications

• CMCA, AMS, and PCAM certification preferred. Must hold at least CMCA. 
• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.
• Effective written and verbal communicat
• Highly organized, people-oriented individual. Able to work under tight deadlines and use time effectively based on key priorities.
• Ability to present and communicate in front of large audiences.
• Coaching and training abilities and understanding of Accounting principles are desired.
• Intermediate to advanced command of computer hardware/software is required; specifically, proficient in the knowledge of Microsoft Office suite including but not limited to; Word, Excel, Power Point and Outlook.
• English is required. Multiple language fluency is desirable.
• Valid Driver’s License.

Required Education and Experience

• Associates degree required. Associates degree with concentration in Business, Real Estate and/or Hospitality preferred.
• 4+ years of Community Association Management and/ or business experience with increasing levels of leadership and management responsibility.
• Proficiency and working knowledge of Microsoft Office Applications, Property Management systems such as Jenark.

Preferred Education and Experience

• Bachelor’s degree with a concentration in Business, Real Estate and/or Hospitality.
• Demonstrated experience conducting presentations in conjunction with Business Development and Sales.
• Management of large teams and projects.
• Experience with accounting concepts, P&L and budget preparation.

Success Criterion Description Key Success FactorsEmotional IntelligenceSelf-aware and self-disciplined as it relates to emotions and how it affects others; Possesses motivation, empathy and social skills used to build and maintain relationships. 

• Implementation of plans with a clear link and support to overall business strategy

Speaking the language of the businessKnows the industry; has practical, direct experience in one or more positions with increasing authority and responsibility; applies the “been there, done that” to make sound, timely decisions.

• All processes operating efficiently

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