Department Scheduler and Support Assistant - Emergency Medicine- Evanston Hospital, IL
Endeavor HealthAbout the role
- Sign on bonus: N/A
- Position: Department Scheduler and Support Assistant - Emergency Medicine- Evanston Hospital, IL
- Hourly Pay Range: $19.89 - $28.84. The hourly pay rate offered is determined by a candidate’s expertise and years of experience, among other factors.
- Location: Evanston Hospital, IL
- Full Time/Part Time: Full Time: Hours: M-F: 8:00 am- 5:00 pm
- Required Travel: No
What you will do:
- The Department Scheduler and Support Assistant is responsible for managing clinical schedules, providing administrative support to the Emergency Medicine (EM) physician practice, and assisting with various department projects. This role serves as a vital point of contact for physicians, patients, and staff while ensuring the smooth operation of administrative tasks within the division.
Scheduling: Create and maintain clinical schedules for 60+ ED physicians.Assist with template preparation and schedule entry in our online scheduler-EZCall. Create and maintain call schedules for: ED Administrative On-Call (Smart Web, Pulse, EZCall) Lab-Antibiotic Follow-Up Call List
Physician Support:Track annual mandatory and compliance requirements for ED physicians, including: Pediatric CME, Trauma CME, Flu Program. Risk Management Annual Learning Module. OB Hemorrhage & Hypertension, OPPE, SRE, Communication Course, Fit Testing, Stroke Training. Follow up on CME/certification requirements and staff CME reimbursements. Automate and maintain personnel files.
Administrative Support: Compile Misc. ED reports as assigned.
- Prepare and submit bi-weekly overtime hours report. Track and manage physician vacation hours. Assist with the maintenance of the division website and physician intranet profiles. Update and upload ED policies and procedures on the intranet. Organize and maintain personnel files. Schedule and coordinate meetings. Order office supplies. Manage mail and fax correspondence (including refills, death certificates, and patient insurance forms). Submit and follow up on office maintenance tickets. Distribute ambulance forms to Nurse Managers at hospital campuses. Submit and track staff reimbursements
Risk Management Support: Coordinate with the Legal Department on risk management matters. Forward subpoenas to Risk Management and support physician involvement in legal cases.
- Notify physicians about subpoenas, depositions, and legal representation.
- Assist in gathering W-2 forms and work schedules for deposition coordination.
Patient Interaction: Answer phones, serving as the first point of contact for physicians, patients, and others. Transcribe and send certified letters to patients regarding lab results, medication changes, and follow-up instructions.
Team Collaboration: Work closely with the Division Head, Physician Leads, physicians, staff, and medical education programs (residents, medical students, PA students, and fellows).
- Provide support to RN/APP staff. Send thank-you notes to donors (R&D EM fund, Mulroy).
What you will need:
- Education: High school diploma or equivalent work experience required.
- Certification: N/A
- Experience: Minimum of 1 year of relevant work experience required; medical office experience preferred.
- Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Benefits (For full time or part time positions):
- Premium pay for eligible employees
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit
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