Senior End User Tech Support Analysts: Baton Rouge, Louisiana
Creative Information Technology, Inc.About the role
Senior End User Technical Support Analysts: Baton Rouge, Louisiana
About us
Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.
Join us in driving growth and seizing new business opportunities.
Role and Responsibilities
The scope of the proposed services will include the following:
- Microsoft Hyper=V Management
- Microsoft Windows Server Operating Systems (to include Active Directory Domain Services)
- Cisco Nexus Infrastructure Management
- CrowdStrike Endpoint Protection Deployment
- Tanium Endpoint Management Deployment
- Microsoft Exchange and/or 0365 GCC Tenant migration and management
Minimum Qualification
- Active Directory Domain Services, Group Policy Management
- Windows Imaging and Driver Management
- User Profile analysis and migration
Preferred Qualification
- Advanced troubleshooting with basic hardware and software components
- Network experience with many different layer 2 manufactured devices
- Windows Deployment Services
- Desktop and Mobile Device imaging and user transition
- Data analysis, Application Rationalization, and migration
- Third party software to be migrated and handled on a case-by-case basis
- Sierra Wireless and/or Cradle Point management experience
- License Plate Reader software
- CAD (Computer Aided Dispatch) Software
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