CUSTOMER SERVICE REPRESENTATIVE I - 73005245

Requisition No: 849866 

Agency: Department of Revenue

Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73005245

 Pay Plan: Career Service

Position Number: 73005245 

Salary:  $37,759.92 - $47,081.16 / annually 

Posting Closing Date: 04/10/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Customer Service Representative I (Revenue Specialist III)

Tallahassee

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This is a Revenue Specialist III - Customer Service Representative I position in the Department of Revenue’s Child Support Program Customer Contact Center in Tallahassee, Florida. This position performs customer support using a variety of methods including telephone, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

• 2 years of experience processing information using a computer system.
• 2 years of experience conducting research and analyzing information to make decisions.
• 2 years of experience communicating with others to gather information using verbal and written communication skills.

SPECIAL NOTES:

• Tentative work schedule of Monday through Friday 8:15 am – 5:15 pm.
• The applicant selection criteria (ASC) screening tool has been administratively approved. Those applicants who have met the minimum qualifications and with the greatest points accumulated via the ASC scoring will be selected for interview.
• This role is eligible for telework after you complete required training (6 months) and reach an acceptable level of proficiency.

SALARY: $37,759.92 - $47,081.16

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU