Strategic Account Executive - Midwest

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Position Title: Strategic Account Executive - Midwest

Reports To: Regional Vice President, Midwest

Department: Sales - Midwest

Location: Cleveland, OH (Remote)

Classification: Full-Time Employee, Exempt

Position Summary

This position is responsible for driving new revenue growth by identifying and selling language solutions to Healthcare and Enterprise organizations within a defined base of prospective and current customers. Product suite includes telephone interpretation, video interpretation, language proficiency testing, translation, and localization as well as emerging solutions.

Major Responsibilities, but not limited to

• Identify, engage, and close sales opportunities with new Healthcare and Enterprise customers as well as existing customers that represent opportunities for growth.

• Deliver on company objectives of increased revenue and profit margins with an emphasis on longer contract duration and multi-product language solutions.

• Develop a strategic customer acquisition plan targeting top accounts and new business development initiatives.

• Manage a portfolio of Healthcare and Enterprise leads generated through prospecting calls and company marketing sources.

• Understand complex customer issues regarding language support and recommend solutions based on full suite of company products and services.

• Negotiate contract terms and conditions and manage contract process through to execution

• Create sales plans for specific sales opportunities by identifying customer decision makers, compelling events, buying process, competitors, and action items.

• Interface with product and market specialists to develop cross-product deal pricing and effectively position with customer evaluation teams.

• Manage complex sales opportunities by ensuring buy-in from all customer stakeholders.

• Coordinate the development of comprehensive proposals in response to customer RFIs and RFPs.

• Document and track all activity using Salesforce.com including pipeline opportunities, customer communications, task follow up and implementation records.

• Ensure efficient and effective transition of customer deal after close to Account Manager for day-to-day account responsibilities.

• Provide support to cross-functional teams as needed (tradeshows, networking events, demonstrations, and sales calls.)

• Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction.

Metrics will include (but are not limited to) the following

• Meet or exceed annual revenue targets.

• Maintain accurate and updated pipeline.

• Minimum of 30 customers meeting per month. (Includes F2F & Video.)

• Track all activity in Salesforce.com.

Qualifications

• Bachelor’s Degree or equivalent sales experience.

• Language services industry experience.

• Proven ability to sell to top-level executives in by articulating value proposition and tangible ROI.

• Customer Centric Selling, Solution Selling, SPIN Selling – a plus.

• Excellent written and verbal communication skills.

• Must be highly motivated, possess a positive attitude and have excellent organizational skills.

• Proficient in MS Word, Excel, and PowerPoint, and Salesforce.com applications.

• Travel as required (up to 50%.)

The minimum and maximum full-time annual salaries for this role is listed below. Please note that this salary information is solely for candidates hired to perform work within this location. Experience and education refers to LanguageLine Solutions’ current salary range for this position. US Cleveland, Ohio (Remo