Customer Success Manager (m/w/d)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions.  With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Leica is launching a brand-new, high-impact team to lead our strategic expansion into the rapidly growing spatial biology segment—and we’re looking for top sales and applications talent to join us in a remote sales and customer support role. This is a rare chance to get in at the ground floor of a major growth initiative, backed by Leica’s world-class brand and deep expertise in microscopy and imaging. If you’ve already built experience in the spatial space, you can immediately leverage that knowledge to make an impact—and position yourself at the forefront of where Leica is heading. Plus, as part of the Danaher Life Sciences group, you’ll have access to cross-company collaboration and exceptional career development opportunities. This is more than a new role—it’s your chance to shape the future. As we venture into a new territory, we need creative thinkers who can identify opportunities and develop strategies to capitalize on them.

Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System which makes everything possible.

As Customer Success manager, you will be responsible for providing technical support and troubleshooting for reagents and Spatial Biology workflows, ensuring customer satisfaction and product optimization. Additionally, you will drive sales growth through consultative selling, generating competitive quotes, identifying new opportunities, and managing customer relationships to ensure seamless integration and timely delivery of consumables

This position reports to the Market Development Manager and is part of the commercial team in EMEA located in Germany  working remotely to cover EMEA.  

The ideal applicant should be located in the Southern Part of Germany

In this role, you will have the opportunity to:

• Provide front-line pre- and post-sales technical support for reagents and Spatial Biology workflows, assisting customers with troubleshooting and product optimization.
• Engage in consultative selling and upselling of consumables, such as reagents and dyes, to research and academic institutions, recommending appropriate products for Life Science projects.
• Generate accurate and competitive quotes for consumables, ensuring alignment with customer needs and budget constraints.
• Identify and pursue new sales opportunities within the existing installed base, focusing on expanding consumables usage.
• Manage customer relationships with new and existing clients, addressing and resolving issues or quality concerns to ensure satisfaction and integration while ensuring optimal stock levels and timely delivery of consumables

The essential requirements of the job include

• Bachelor or more in Life Sciences, Chemistry, Biochemistry or equivalent field
• 2+ years of experience providing technical support and training for consumable reagents products, demonstrating a strong understanding of product applications and benefits 
• In-depth knowledge of reagents and dyes/ immunohistochemistry used in Life Science research, with the ability to discuss product specifications and compatibility within workflows to position and value sell the correct solution
• Hands-on experience working in a lab environment within Life Science research, providing practical insights and credibility when interacting with customers 
• Inside sales experience in the Life Science sector, with a focus on consumable reagents and dyes (Preferred)

It would be a plus if you also possess previous experience in:

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