Area Medical Director

Purpose:
To support and direct the highest quality urgent care services available while always assuring the MedExpress mission, vision, and values are met.

General Description:
The Area Medical Director is responsible for the coordination and oversight of all medical care provided at the center level, and for the quality of services rendered. He/She is responsible for promoting high standards of practice through development of policies, protocols, practice guidelines, and by participating in rigorous performance improvement monitoring.  He/She has authority to act on all performance improvement and administrative issues in regards to respective supervised providers. 

Core Responsibilities:
• Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine,    Caring, Friendly. 
• Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs. 
• Through genuine and positive communication, makes each customer feel informed, understood, and special. 
• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments. 
• Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion. 
• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals. 
• Adherence to standards of business conduct and compliance. 

Leadership Responsibilities:
• Provides clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement. 
• Maintains the perseverance to drive and sustain the changes that occur at MedExpress, while being resilient and flexible, and inspiring and motivating the team. 
• Constantly communicates to the team, is open to opinions and feedback from team members and follows through on commitments. 
• Creates a work environment in which people are able to perform to the best of their abilities. 

Qualifications:
• Graduate of an accredited school of medicine, board certified in a specialty field of medicine, and currently licensed by the respective State Board of Medicine to practice medicine in the state(s) he/she is responsible for working or supervising others in. 
• Currently DOT certified 
• Currently certified in ACLS and PALS unless ABEM certified. 
• Working knowledge of HIPPA, OSHA, and State/Federal laws governing medical services. 
• Strong commitment to customer service and excellence in healthcare. 
• Administrative, management, or supervisory experience. 
• Exceptional leadership, mediation abilities, and multi-tasking skills required. 
• Ability to communicate effectively both orally and in writing. 
• Computer literate in electronic mail, word processing, and office management system software. 
• Adequate vision, speech, hearing, and overall physical condition to meet core duties of the position.

Working Relationships:
• Reports directly to, and interfaces with the VP of Clinical and Provider Quality, and Physician-Owners of Private Office Practice. Oversees that the medical practitioners, clinical and office staff provide outstanding patient care at all times. 
• Additional support will be provided from the SVP of Medical Affairs, Director of Provider Affairs, Provider Liaisons, Provider Trainers, VP of Clinical Operation, VP of Operations, Area Managers, and Center Managers. 

Principal Duties and Responsibilities:
Administrative Activities 
• In conjunction with the VP of Clinical and Provider Quality and VP of Operations; assist in the research, development, and writing or revising of new or existing policies, protocols, and practice guidelines related to patient care and medical provider employment. 
• Assist in the implementation of all MedExpress policies and procedures as they pertain to patient care and provider employment. 
• Organize, direct, and integrate practices to assure continued compliance with applicable State and Federal laws governing medical services. 
• Participate in site review by State, Federal, or other regulatory agencies. 
• Organize, direct, and integrate the medical arm of Operations with other departments within the MedExpress organization. 
• Maintain an effective working and interpersonal relationship with the medical colleagues, administrative personnel, hospital systems, and patients in order to achieve maximum operational effectiveness and customer satisfaction. 
• Mediate professional disagreements. 
• Participate in MedExpress marketing activities. 
• Participate in recruiting, interviewing, and hiring processes. 
• Participate