Project Manager I - Business Process

Position Summary
The Project Manager will provide overall management direction to single or multiple projects, establish project objectives, policies, maintain liaison with business stakeholders, monitor planning, development, and implementation activities through administrative and tactical direction of technical and business stakeholder groups. In addition, the Project Manager will conduct research, analysis, review, establish and report on process, workflow, solutions, milestones, methodologies, schedule priorities for the Project with their supervisor.

The Project Manager will lead single or multiple projects by establishing objectives, maintaining stakeholder relationships, and monitoring all planning and implementation activities. They will conduct analysis, establish processes and timelines, and report progress to their supervisor. The Project Manager is responsible for delivering projects on time, within budget, and to customer satisfaction using the best practices.

Duties & Responsibilities

• Analyze and determine scope, solutions and schedule requirements for business initiatives
• Understand new business needs, problems and constraints to propose initiatives for roadmap
• Present findings to ISEC leadership for buy-in and conduct R&D where necessary.
• Coordinate with internal and/or external resources to establish costs and timelines.
• Create comprehensive project plans, milestones, schedules, tasks, teams (corp./region) to execute project.
• Participate and facilitate in development of training methodology and materials with Organizational Development team and deliver training as needed.
• Establish and lead regular status meetings including scrum sessions and weekly supervisor updates.
• Implement appropriate project methodology (waterfall/agile) based on project needs.
• Develop holistic solutions that address or improve business problems by understanding the core of the issue and not just the symptoms.
• Prepare, maintain and present regular project status reports, analyze project performance, and identify areas for improvement.
• Direct and monitor progress of 3rd party vendors on tasks associated with solution development
• Anticipate, identify and mitigate potential project risk and issues
• Develop and deploy initiatives with long term engagement for continuous improvement.
• Provide on-going support and take on long-term ownership of solutions for continuous improvement.
• Build and maintain strong relationships with business stakeholders, corporate departments and vendors/contractors
• Effectively plan, communicate and leverage resources from Organizational Development, IT, Finance, HR, Sales, Purchasing, Operations and Field as necessary for project execution
• Travel may be required based on project tasks and demands

Other Duties
Please note that this job description is not designed to cover or contain comprehensive listing or activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Customer Service Skills:
• Demonstrates commitment to deliver outstanding service to internal customers
• Takes ownership to personally resolve customer problems (or find someone who can) with follow up to ensure the issue is resolved.
• Listens well, asks clarifying questions, and checks for agreement with customers.
• Solicits feedback on solutions
• Approaches business problems with a sense of urgency with quick analysis of problems and potential solutions.
• Committed to following up with customers in a timely manner
• Strong sense of accountability - ensures that you will do what you say that you are going to do
• Creates a personal connection with customers – smiles, warm greetings, acts friendly and respectful
• Positive attitude

Preferred Qualifications (in addition to minimum qualifications)

Education/Experience
• Bachelor’s degree in construction management or related field

Minimum Qualifications
• 0 – 4 years of experience

Knowledge, Skills and Abilities
• Strong project management skills and experience.
• Experience in developing and implementing project management methodologies and standards.
• Excellent communication, leadership, and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong analytical and problem-solving skills.
• Knowledge of project management software and tools.
• Understanding of organizational goals and objectives
• Responsible for overall outcome of the project
• Actively identifies risk and escalates as needed
• Intermediate financial acumen – cashflow, cost