Patient Access Supervisor
GuidehouseAbout the role
Job Family:
Patient Access General
Travel Required:
Clearance Required:
What You Will Do:
Supervisory Responsibilities:
Patient Access Supervisor supervises employees and operations within the Admitting, and Emergency Admitting Departments. Supervisor responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Implements departmental organization through the Utilization and maintenance of schedules and the adherence to Human Resources and Admission/Registration Services policies and procedures.
Accuracy and thoroughness in the execution of job responsibilities.
Excellent verbal and communication skills.
Oversight of admitting operations in the absence of Department Director and or Manager.
Serves as a role model for staff.
Works closely with the Department Director and or Manager in the Monitoring completion of timecards and scheduling team.
Mediates problems relating to staffing, morale, scheduling work procedures, salary adjustments, discipline, transfers, safety, and other actions regarding personnel.
Assist with the administration of the department, for the purpose of reports, documentation, payroll records, statistical requirements, and other data required.
Participates in the establishment and oversight of performance improvement goals and systems. Communicates P.I. activities to staff and acts as a coach and educator.
Assist with the annual budget and operates within approved budget limitations.
Conducts performance reviews and facilitates staff performance improvement and development.
Provides staff participation programs for in-service education to stimulate interest, promote growth and development.
Performs other duties as assigned.
What You Will Need:
Requires a Bachelors Degree and a minimum 5 years of prior relevant experience. (Relevant experience may be substituted for formal education or advanced degree.
Experience coming from Healthcare, Customer Service, Finance, or Customer Service
Minimum 1 year Supervisory experience
What Would Be Nice To Have:
Bilingual in Spanish
Medical Billing and authorization experience
Epic experience
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehou
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