Samsung Content Planning and Production Specialist

Job Type:

Regular

Work Location:

Samsung Electronics America - Greenville, SC 29607

Overview:

2020 Companies, in partnership with Samsung Electronics America, seeks an experienced Content Planning and Production Specialist!

Work Authorization:
Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.

Location: Must reside in SC, or near Plano, TX, or Ridgefield Park, NJ, with the ability to travel to the Samsung offices as necessary

As a Content Planning and Production Specialist, you will review and update technical support content for Samsung products. This role involves serving as a project planner to facilitate content revisions for subject matter experts, based on user feedback. You will support and review content across various product categories, including mobile devices, wearables, tablets, home appliances, and consumer electronics, tailored for all mobile carriers, retailers, and emerging market products. Comment reviews from external stakeholders, such as Samsung Headquarters, carriers, retail customers, product managers, legal, and marketing, will be compiled and delivered to the Planning Product Manager(s) and Publishing Analyst for further distribution and upload. This cross-functional role provides essential support between the Planning and Production teams.

What's in it for you?

• Competitive salary, starting at $46,000, paid weekly

• Next day pay on demand with DailyPay

• Health/Dental/Vision benefits

• 401K Program with matching

• Paid Time Off

• Paid Holidays

• Scholarship opportunities for employees and direct family members

• Employee Assistance Program

• Leadership Development Program

Job Description:

• Acquire working knowledge of Samsung products, features, and product issues affecting customer experience.

• Complete reviews of content being offered to Customers and Agents

• Collaborates and aligns with internal teams to understand the products in-depth.

• Collaborates with the Planning team and senior management to identify, develop, and implement action plans based on reporting issues for consumers and partners (Carrier/Retail).

• Supports implementation of approved ideas as directed by the management & planning team.

• Provides any risk callouts to the Production Manager & Senior Management.

• Conducts research for content projects to understand and create content that accurately answers the topic.

• Participate, manage, and report on assigned special projects.

• Create and update support content based on Planning Audits and feedback.

• Prioritize and execute tasks in a fast-paced, changing environment

• Adhere to standards set by other teams for the presentation of content.

• Communicate with product support teams to report any missing resources.

This role requires a strong understanding of SEO principles, proficiency in using Brightedge is a benefit, and the ability to translate data into actionable strategies that drive measurable results.

Keyword Research and Analysis

• Conduct in-depth keyword research using Brightedge to identify target keywords and phrases

• Analyze keyword performance, search intent, and competitive landscape to inform content strategies

Content Optimization

• Monitor and analyze content performance using Brightedge to identify areas for improvement

• Provide actionable recommendations for optimizing on-page elements (e.g., titles, meta descriptions, headings)

• Ensure content aligns with SEO best practices and search engine algorithms

Performance Tracking and Reporting

• Use Brightedge to track key SEO metrics (e.g., organic traffic, rankings, backlinks) and generate regular performance reports

• Analyze data trends to measure the effectiveness of SEO campaigns and make data-driven decisions

Competitive Analysis

• Leverage Brightedge to conduct competitive analysis and benchmark against industry peers

• Identify gaps and opportunities in competitors’ strategies to inform content and SEO tactics

Technical SEO Monitoring

• Monitor technical SEO health using Brightedge’s diagnostic tools (e.g., crawl errors, site speed, mobile optimization)

• Collaborate with the team to address identified issues and improve site performance

Content Recommendation