Senior Technical Consultant

Technical Consultant, Senior

Remote – US    

The Opportunity:    

Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.    

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.    

For more information about Anthology and our career opportunities, please visit www.anthology.com.    

The Technical Account Manager is the trusted technical business advisor to clients, providing guidance around operations and optimizations of their IT infrastructure regarding Anthology’s products. Technical Account Managers are assigned specific customer account(s) to build the technical support relationship between the client and Anthology; provide consulting and guidance; provide emergency solutions while escalating priority one issues; and serve as a primary technical liaison across internal departments. More than a technical point of contact, the Technical Account Manager is a personal advocate working on a client’s behalf to help proactively prevent issues before they arise, as well as escalating and driving the resolution of incidents that do occur.   

This role requires a focus on partnering with customers by maintaining long-term relationships and clearly understanding technical challenges, corporate infrastructure, and key business drivers. This includes leading customer meetings and quarterly reviews, reviewing customer business practices and existing data, preparing weekly status reports, managing daily calls and meetings, and disseminating information internally to management and stakeholders. Technical Account Managers can also provide a development component in writing ad-hoc scripts, building automations with workflows, or custom reporting and more. The ideal candidate must demonstrate leadership skills and be proactive, self-starting, professional, quality-focused, and committed to being highly engaged with clients.   

Primary responsibilities will include:   

Account Management roles and responsibilities   

• Serving as primary customer technical contact
• Developing and fostering strong customer relationships
• Identifying and evaluating business processes and assisting in defining accurate and efficient best practices
• Meeting specific customer satisfaction goals

Development roles and responsibilities   

• Developing T-SQL customizations
• Developing custom automations using Workflow technology
• Developing custom reports using SSRS or PowerBI

Additional roles and responsibilities   

• Troubleshooting technical problems and answering general support questions for our various Anthology products
• Maintaining documentations of customizations, integrations, and environment details
• Consulting with customers on technical issues and recommending sound solutions
• Solving unexpected complex issues to maintain operational efficiency
• Providing feedback to the development team on issues pertaining to each product
• Performing on-call duties during holi