Sr. Financial Navigating Specialist

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

ENTRY LEVEL CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $20.45 - $22.50/hr based on experience

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Financial Navigator role will be responsible for guiding patients through their financial journey during their stay at the facility and immediately post discharge. The Navigator will be assigned to a patient at the time of service and will be available up to 30 days post discharge. The Financial Navigator will serve as an onsite point person for the patient in order to reduce confusion between the patient and the separate functional areas of financial services. Key support function of the Financial Navigator will include, but are not limited to, triaging financial questions, providing patient education, performing onsite patient rounding, answering customer service calls, and facilitating process improvement projects for the patient’s financial journey.  

Job Competencies:

Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating, and evaluating alternatives, and making timely decisions.
Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes.
Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one’s own and others’ emotions and adapts behaviors to accomplish intended results.
Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation.

Essential Job Functions:

Navigator will have subject matter knowledge in the following functional areas:

• Financial Counseling
• Public Benefits Eligibility
• Billing
• Customer Service

• Ability to triage patient questions and ensure resolution
• Perform regular patient rounding in the registration lobby to ensure efficient patient throughput and optimal patient experience
• Take a proactive approach in patient education to improve:
• Patient experience to improve financial performance
• Ensure continuity on challenging in-house cases
• Face-to-face connection with patients throughout their care journey
• Real time feedback and issue resolution
• Proactively identify financial process gaps
• Maintain consistent communication and collaboration with the client patient care advocate or designated personnel that receive external patient inquiries, concerns, or complaints
• Communicate and collaborate with other personnel as needed, including case management, social workers, customer service or physician liaisons
• Produce monthly operating report for executive review
• Trend analysis of issues discovered, actions taken, project proposal, etc.
• Answers inbound phone calls during peak call hours
• Research