Program Advocacy Manager

Manage Social Security Eligibility and Trust Accounting staff, including direct supervision of individuals and overall leadership of team activities and outcomes. 

Direct supervision of team members including weekly check-ins, providing direction and feedback, and performance management 

Ensure team’s compliance with federal and state laws, regulations, and policies. 

Monitor performance measurements for team activities to help ensure that team meets all contractual responsibilities 

Use critical thinking and data analysis tools (e.g., Excel, Power BI) to respond to DCF and PCG management requests. 

Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the team’s work. 

Maintain and update Standard Operating Procedures and training materials for team functions.  

Develop and maintain a robust quality assurance process for all activities, data and reports developed for DCF and for PCG management. 

Lead client meetings and trainings in a variety of settings. 

Maintain positive working relationship with clients, federal partners, colleagues, and team members. 

Collaborate with PCG staff on other teams, fostering an environment of information sharing and mutual support across teams. 

Maintain up-to-date knowledge of federal and state laws and policies. 

Lead/participate in state and federal audits and reviews 

Ability to prioritize responsibilities for self and others and to delegate