Sr. Director, Global Risk & Resilience

Company Description

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Job Description

Our Team

The Global Risk & Resilience team enables crisis response and operational resilience to support growth of the business, increase safety and security, and build a culture of confidence in recoverability.  We deliver streamlined crisis management (including escalation, response, communications and cross-functional engagement) to reduce overall company risks, and guide and coach functional team leaders to empower them to manage critical incidents.  In addition, we provide assurance of our business continuity and disaster recovery plans to enable uninterrupted services to our customers and stakeholders.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together!

Your Career

This is an exciting opportunity to join a dynamic legal department leading the company’s Global Risk Resilience team. The Palo Alto Networks Global Risk and Resilience team works with all departments across Palo Alto Networks to incorporate best practices into our resilience operations, crisis management, and operational risk programs.   

The Senior Director of Global Risk & Resilience is responsible for defining the strategic direction and managing the day-to-day operations of Palo Alto Networks’ crisis management, operational resilience and emerging operational risk programs.

Your Impact

Coordinate and manage the enterprise response to crisis events

• Lead in identifying the potential implications of crisis events and/or critical incidents

• Manage cross-functional teams’ remediation of critical incidents and partner with cross-functional teams to solve complex product, security and support-related problems

• Develop and facilitate table tops with cross-functional team leads to ensure readiness for critical scenarios 

• Serve as the single source of information for executive and internal communications

• Guide functional teams and stakeholders through the crisis and incident management process, including crisis activation, through resolution

• Facilitate after action reviews with senior leadership to reduce the likelihood of recurrence

• Partner with Product, Support and Security teams on the alignment of incident response plans and playbooks

Lead the Global Risk & Resilience organization and initiatives

• Establish the strategic direction of the crisis management and operational resilience programs

• Provide guidance to the Operational Resilience team on business continuity and disaster recovery planning activities

• Handle special projects as requested.

• Lead crisis and incident management-related inquiries, audit requests, and support aspects of contract negotiations regarding organizational resilience.

Qualifications

Your Experience

• 10-15 years experience in crisis and incident management– preferably in a high-technology and/or SaaS environment. In-house experience at an enterprise software company is a plus

• Effective in building trusted, collaborative working relationships

• Excellent ability to handle high-pressure, time-sensitive, mission-critical projects

• Excellent organizational and time management skills; highly effective in setting priorities

• <