SaaS Program Manager - Milwaukee P&C (remote)

Who We Are

Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding, mortgage and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact and sustainability.

Milliman’s Milwaukee-based Property and Casualty practice is one of the leading experts in P&C insurance matters. We are leading experts in evaluating mortgage collateral for government agencies, mortgage lenders, insurers, reinsurers, and investors. Our consulting work is supported by a powerful toolkit of data analytics solutions informed by years of in-depth work in the mortgage industry.

The Opportunity

Milliman’s mortgage group provides a software-as-a-service (SaaS) product to model mortgage performance and securitization structures. M-PIRe is a cloud-based software that models risk data used by mortgage reinsurers. The Program Manager role is responsible for overseeing the development team, aligning resources, prioritizing platform development, and implementing Agile methodologies to drive additional throughput and value for our clients. The Program Manager role may expand to cover additional software products developed by Milliman.

This role will be well-suited to a big picture thinker who has demonstrated experience in program management and has a proven track record of guiding and coordinating cross-functional teams. As a proxy between business leaders and the development team, you’ll leverage your exceptional communication skills to discern what information is needed to enable decision-making, decompose and prioritize tasks for every sprint, ensure excellence in delivery and alignment with business objectives and client needs.

Responsibilities include:

• Program Leadership and Strategy:
  • Provide strategic direction and leadership for multiple projects within the SaaS program, ensuring alignment with organizational goals.
  • Drive the development and implementation of program strategies to optimize platform development and client value.
  • Cultivate a culture of innovation, collaboration, and continuous improvement across teams.
  • Serve as the primary point of contact for stakeholders, providing regular updates on program status, risks, and opportunities.
• Cross-Functional Coordination:
  • Oversee the coordination of software development, data science, and PowerBI teams to optimize resource allocation and project prioritization.
  • Analyze current workflows and processes, identifying opportunities for efficiency improvements and implementing changes to drive team productivity.
  • Implement best practices in Agile methodologies and program management, tailored to a SaaS environment.
  • Lead the team’s use of Microsoft DevOps; implement best practices.
  • Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives.
  • Remove impediments that hinder the team's progress and shield the team from external interruptions.

What We Are Looking For

Professional Qualifications:

• 15+ years of directly relevant experience in SaaS program management using and/or implementing Agile methodologies.
• Proven track record of leading cross-functional teams and driving strategic initiatives in a SaaS environment.
• Expertise in Microsoft DevOps or similar tools, and familiarity with cloud-based SaaS products.
• Exceptional communication, leadership, and organizational skills.

Core Competencies:

• Pragmatic – Generates sensible, realistic, practical solutions to problems.
• Strategic – Able to synthesize complex information and drive innovative solutions.
• Organization/Planning – Able to prioritize activities and deliver projects on time and within budget.
• Stress Management – Stable and poised under pressure.
• Team Builder – Achieves cohesive, effective team spirit with staff. Treats staff fairly. Acknow