Technical Account Manager

<p><strong>Technical Account Manager</strong></p><p><strong>Also known as: Technical Support Analyst / Customer Success Manager</strong><br/></p><p>Are you looking for a career opportunity implementing industry leading eCommerce payments solutions with some of Europe’s largest eCommerce organisations?</p><p><strong>Why should I apply:</strong></p><ul> <li>Work with the latest technology within eCommerce payments solutions.</li> <li>Further develop your commercial acumen, customer interaction and project management skills.</li> <li>Benefit from career development opportunities with a fast-growing technology led organisation.</li> </ul><p><strong>About Viva Wallet:</strong></p><p>Viva Wallet is a leading European cloud-based Neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. Latest innovations include “tap-to-pay Viva Wallet POS app” turning any Android mobile to a card terminal, and “Smart Checkout” payment gateway that can increase conversion by 21%. An advocate of sustainable cashless economy, Viva Wallet harnesses the power of their disruptive in-house technologies to provide digital payments services in 19 languages and 9 currencies, featuring over 24 payment methods.</p><p><strong>About the role:</strong><br/></p><p>The Technical Account Manager / Technical Support Analyst / Customer Success Manager is a multi-faceted position that requires both technical skills and excellent business sense and stakeholder engagement skills. It will involve the provision of advice and guidance to large eCommerce organizations across Europe during their integration with Viva Wallet, as well as the provision of feedback to internal product owners on new features and products. The position will also involve preparing and delivering internal training for the sales team about products and integration matters and working closely with the sales team and core developers, operations personnel, and product owners.</p><p>As Technical Account Manager / Technical Support Analyst / Customer Success Manager, your role will see you:</p><ul> <li>Offer customers technical guidance during their integration with Viva Wallet.</li> <li>Identify issues with a customer-led integration using data analysis and technical audits.</li> <li>Provide input to product owners regarding potential new features or new products.</li> <li>Perform internal training to salespeople about our products and integration guidelines.</li> </ul><p><strong>Requirements</strong></p><p><strong>Your core skill sets:</strong></p><ul> <li>Proven and significant capability of managing software integration projects.</li> <li>Solid technical background within software and front-end development.</li> <li>Hold in-depth knowledge of REST APIs and Postman (or similar).</li> <li>Possess concise, accurate written and verbal communication skills to engage in commercial and technical conversations, including CTO, COO and CFO level.</li> <li>Sound commercial acumen.</li> <li>A robust, proactive approach to problem-solving.</li> <li>Inquisitive, able to question and understand the eCommerce platform.</li> <li>Attention to detail.</li> <li>Ability to analyse, investigate and test in a demo environment.</li> <li>Excellent written and verbal communication in English and either Danish, Swedish, Finnish or Norwegian.</li> <li>Additional European language(s) would be considered a plus.</li> </ul><p><strong>Nice to haves:</strong></p><ul> <li>Payments &amp; Fintech Industry.</li> <li>Integration of e-commerce solutions and plugins.</li> <li>eCommerce plugins such as WooCommerce, Shopify, Magento and PrestaShop.</li> </ul><p><strong>Benefits</strong></p><ul> <li>Highly competitive salary (based on experience)</li> <li>Annual bonus based on targets’ achievement</li> <li>Integrity, teamwork, transparency, and regular feedback to develop your skills</li> <li>An opportunity to grow with one of Europe's fastest growing Fintech Companies.</li> </ul>