General Manager

Benefits:

• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

KidStrong Juban Crossing is looking for it's next passionate leader!

WHAT IS KIDSTRONG? 

KidStrong is a science-based kids training program that builds strong, confident, high-character kids. We do this in weekly, 45 minute developmentally-appropriate classes. Each class includes unique science-based fitness games led by highly trained, kid-focused coaches.
At KidStrong, General Managers are the heartbeat of our centers, serving as dynamic leaders who inspire and drive success. As first in-command, you’ll be directly responsible for cultivating a culture of growth, development, and excellence — empowering and leading both our passionate coaches and the incredible families who walk through our doors. A strong general manager will deliver key business results with high sales numbers and low member - attrition.

RESPONSIBILITIES: 
CENTER OPERATIONS:

• Understand the center’s key KPIs and financials to make informed and responsible business decisions. 
• Build and maintain relationships with KidStrong families to align with our core values and provide exceptional customer service. 
• Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc. 
• Daily, Weekly, and Monthly cleaning and maintenance of the center
• The typical schedule includes Monday through Thursday and 1-weekend day with specific hours dependent on the needs of the center. This is not your typical 9 to 5! 
• Manage the weekly coaching schedule & ensure shifts are covered daily. 
• Schedule and sell KidStrong events such as camps and parties, to maximize center profitability. 
• Support the centers social media presence with on-brand, organic posts, stories, reels. Respond timely to social media inquiries. 

SALES

• Maintain flawless lead management by conducting call drives to new and existing leads in the Center’s CRM tool.
• Finalize sales and bookings that are generated through online self-sign-up flow. 
• Source and attend local events to increase brand awareness, and drive incremental leads and memberships. 

LEADERSHIP

• Foster a coaching culture - see something, say something. 
• The GM will be over the center's Assistant General Manager (AGM), along with the rest of the coaching team, which consists of 6 - 10 part-time coaches. 
• Continuously assess and evaluate coaches based on the KidStrong Coach DNA profile and class quality. 
• Recruit, screen, interview, onboard, manage, train, and  coaching candidates as needed to ensure center is staffed.
• Manage and support the ongoing professional development of staff through LearnUpon, our online education resource.
• Lead monthly center level staff meetings focused on - development, productivity, programming, and product. 
• Communicate professionally with co-workers in Slack and Email, including periodic checks of messages when not in center. 
• Attend weekly leadership meetings.

COACHING

• Coach students by delivering an evolving curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years-old approximately as required by business demands. 
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lifting and repeatedly moving equipment up to 25 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Approximately 5 - 10 coaching hours per week.

SKILLS/QUALIFICATIONS 

• An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old. A passion for working with children is non-negotiable! 
• Comfortable speaking to parents/guardians regarding a variety of topics. 
• Prior experience as a pediatric OT/PT is a plus, but not required. 
• Previous experience in management is required. 
• A basic proficiency with technology systems such as google platforms (gmail, calendar, sheets, docs), as well as CRM tools such a Hubspot, Podium, and KidStrong systems. 
• Intermediate knowledge of physiology, exercise techniques,